Customer Service

2 weeks ago

Birmingham, United Kingdom Fm Bank Full time

This position is the “Customer Ambassador” for the bank with the overall purpose of providing exceptional service to our customers who prefer face-to-face interaction with the bank. They will educate customers about the Banks’ sales and service delivery options and refer the appropriate products and services matching the customer needs. They will also be responsible for taking consumer loan applications, opening deposit accounts and for the processing of regular transactions, such as receiving and paying out money and keeping records of money and negotiable instruments involved in financial transactions in an efficient and accurate manner. Provides personalized banking services to financial institution customers by performing the following duties.
Greet bank visitors, provide information and direct them to appropriate staff as necessary.
Has a good understanding of the bank products/services and the customer’s current relationship, offers information on bank products and services that can benefit the customer and enhance their banking relationship. (Listens to the customer’s needs and matches those needs to the bank’s products and services resulting in referrals.)
Evaluate needs of potential customers and offer appropriate financial products and services while utilizing BN Control.
Prepare and compile new customer account information to open new deposit accounts - including signature cards, new account sheets, check orders, direct deposit, and automatic bill pay.
Accounts include all deposit products including:
Take applications, analyze and compile information and documentation collected to accurately approve or deny: credit cards, personal loans, and auto loans to approved lending authority and within Bank policy.
Provide ongoing relationship servicing by informing and advising customers of status or enhancements to current accounts in order to maintain goodwill and gain additional business. Also suggest resolution on account disputes and other account activity.
Promote and cross-sell Bank products and services as appropriate to customer needs, including FM Investments.
Generate new business to assist in meeting profitability goals of the office.
Receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line terminal, as needed.
Cash checks and pay money from savings and checking account upon verification of signatures and customer account balances. Answer telephone calls, take messages, provide information and direct calls to appropriate staff as necessary.
Associate’s degree, and/or 3-5 years of retail banking experience. Experience, knowledge and training in retail branch operations activities, terminology, and products and services relating to retail banking customers.
Language Skills - Ability to read and interpret documents such as operating instructions, and procedure manuals. Ability to calculate figures and amounts such as discounts, interest.
Ability to deal with problems involving several concrete variable in standardized situation.
Computer Skills - To perform this job successfully, an individual should have proficient knowledge of Windows and Microsoft Office software (Outlook, Word, and Excel) and advanced keyboarding and ten-key skills.
Certificates and Licenses - Valid Driver’s License; Registered Federal NMLS [Nationwide Mortgage Licensing System] (possible at a future date); Ability to use computer for long periods of time.
Heavy telephone use
May be required to work at other banking centers.
** This position is scheduled to work Monday – Saturday, generally with a day off and / or occasional extended hours as needed to accommodate the flow of business.
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