IT Disaster Resilience Manager

3 weeks ago


Bristol, United Kingdom Teleperformance Full time

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Overview

Role Profile :IT Disaster Resilience Manager

Work Area aligned to: IT Infrastructure

Salary: £48-50k

Location: Hybrid but must stay within close proximity to one of these sites - Bangor, Glasgow, Gateshead, Manchester or Bristol as you will be expected to be onsite part of the week

Role Objective :

Develop, manage and ensure Teleperformance IT infrastructure and IT support within the UK, Ireland & Sub Sahara group has adequate IT Disaster Recovery (DR) processes and plans in place to continue providing services in the event of a disaster situation to its client's base. Such a role will align to the standards as laid out by in-country regulatory bodies such as the Finance Conduct Authority (FCA) in the UK.

Ensures Teleperformance has adequate resilience by design to provide assurance that Teleperformance Operational Resilience capabilities are able to adapt and respond to any threat likely to cause disruption of service. Creates, maintains and is the custodian of policy, process, testing and plans to ensure compliance with client contractual obligations and regulatory requirements.

Responsibilities will include but are not limited to :

Planning and Maintenance :

Ownership of the formal testing program covering IT BCP/DR to maintain compliance with contractual obligations and ensure alignment with BCI Good Practice Guidelines (GPG) 2018. ISO22301 - GPG - Business Continuity Management Systems - Guidance.

This includes but is not limited to :

  • Testing scope
  • Documentation of test criteria and expected outcomes
  • Recording and collation of test results both success and failure
  • Management of remediation plans through to retest
  • Provision of internal and client facing IT BC/DR Testing reports and Lessons Learned
  • Management and maintenance of the agreed test plans in conjunction with the technical and service delivery teams
  • Maintain the business IT BC/DR testing schedule
  • Liaise with Teleperformance's 3rd party IT suppliers to understand their BCP/DR position and resilience capabilities in alignment with Teleperformance and client business requirements plus regulatory obligations to ensure compliance.
  • Actively assist the wider business, Business Continuity Manager and Risk Assurance Manager in major BC/DR plan development.
  • Support the Business Continuity Manager in the development of business continuity recovery strategies and solutions.
  • Assist with audits and client questions for existing or new business.

Testing :

  • Scheduling and co-ordination of test activities with the respective technical functions.
  • Co-ordinate Testing of Teleperformance and Client Specific IT BC and DR Plans.
  • Conduct IT BC/DR reviews and assist in project assignments for Teleperformance sites, departments, and clients.

Invocation :

  • Act as admin co-ordinator during disaster situations.

Reporting :

  • Assessing and managing the business impact including financial impacts of testing activities with respect to ongoing compliance, operational and client activities.
  • Conduct Lessons Learnt exercises, make recommendations for improvements, and manage the closure of actions.
  • Create Lessons Learnt reports ensuring timely distribution to key stakeholders.
  • Manage communication of testing results both internally and externally as required contractually.

Training & Awareness :

  • Creation of IT BC/DR training material.
  • Organise and manage IT BC/DR training via workshops, communications, one to one knowledge transfer.

Skills and Knowledge :

  • At least 3 years of IT DR experience within a Financial Services or similar organisation.
  • Have the ability to interpret regulatory or legal laws and regulations.
  • Experience of working within a Business Process Outsourcing (BPO) company.
  • Ability to adapt within challenging, dynamic environment.
  • Have a good standard of written and oral skills.
  • Proficient in policy and report writing.
  • Good presentation skills.
  • Can work well across multiple business functions.
  • Analytical and good problem solver.
  • Sound knowledge of core infrastructure components and how they intertwine.
#J-18808-Ljbffr

  • Bristol, United Kingdom Teleperformance Full time

    Overview Role Profile :IT Disaster Resilience Manager Work Area aligned to: IT Infrastructure Salary: £48-50k Location: Hybrid but must stay within close proximity to one of these sites - Bangor, Glasgow, Gateshead, Manchester or Bristol as you will be expected to be onsite part of the week Role Objective : Develop, manage and ensure...


  • Bristol, United Kingdom Computershare Full time

    **Location: Bristol, Edinburgh, London** This is a hybrid position primarily based in one of our Bristol, Edinburgh or London offices. We’re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our...


  • Bristol, United Kingdom ADP Full time

    ADP is hiring a Business Resiliency Planner (French speaker) Ability to speak any of the following languages in addition to English would be a plus - French, Italian, Spanish or German. Are you looking to build a career in Business Resiliency in a global company that offers career advancement opportunities throughout your career journey? Are you looking...


  • Bristol, United Kingdom Teleperformance Full time

    IT Disaster Resilience Manager Work Area aligned to: IT Infrastructure Location: Hybrid but must stay within close proximity to one of these sites - Bangor, Glasgow, Gateshead, Manchester or Bristol as you will be expected to be onsite part of the week Develop, manage and ensure Teleperformance IT infrastructure and IT support within the UK, Ireland...


  • Bristol, United Kingdom Leidos Full time

    **Description** **Risk and Resilience Advisor** **Programme**:LCST **Location**:Emersons Green, Bristol UK/Hybrid **We’re ready for you to unleash your potential!** **Role overview** Leidos Europe Ltd is seeking a UK based **Risk and Resilience Advisor** who is a motivated self-starter who can work independently and as part of a team in a dynamic...


  • Bristol, United Kingdom Method Resourcing Full time

    **IT Support | Service Delivery | Windows | Cisco | Vendor Management | Bristol | £50,000 - £60,000** Have you got experience working with third-party vendors to ensure system performance and continued resilience? Are you looking for a role offering massive progression in a booming market? You will have experience of the following. - Administration and...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    A fantastic opportunity has arisen for an Emergency Preparedness, Resilience and Response Administrative Assistant to join our busy Emergency Planning Team. The NHS needs to plan for, and respond to, a wide range of incidents and emergencies that could affect health or patient care. These could be anything from extreme weather conditions to an outbreak of...


  • Bristol, United Kingdom Department for Levelling Up, Housing and Communities Full time

    **Details**: **Reference number**: - 336990**Salary**: - £38,732- - A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Senior Executive Officer**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: -...


  • Bristol, United Kingdom North Bristol NHS Trust Full time

    A fantastic opportunity has arisen for an Emergency Preparedness, Resilience and Response Administrative Assistant to join our busy Emergency Planning Team. The NHS needs to plan for, and respond to, a wide range of incidents and emergencies that could affect health or patient care. These could be anything from extreme weather conditions to an outbreak of...


  • Bristol, United Kingdom McNally Recruitment Ltd Full time

    Customer Technology Advisor (CTA) – Remote – Mid and Senior LevelPlease note this position requires extensive experience in the architecture and design of Disaster Recovery & Backup Solutions. This is NOT a typical Customer Service Advisor role per say..Our client is an established Global start-up with the working environment more akin with smaller...


  • Bristol, United Kingdom McNally Recruitment Ltd Full time

    Customer Technology Advisor (CTA) – Remote – Mid and Senior LevelPlease note this role requires extensive experience in the architecture and design of Disaster Recovery & Backup Solutions. This is NOT a Customer Service role per say.Our client is an established Global start-up with the working environment more akin with smaller companies where your role...


  • Bristol, United Kingdom IT Talent Solutions Ltd Full time

    IT Systems Support Engineer required for my client based in Bristol for a permanent role paying £32-35k My client is a small software supplier who are seeking an experienced IT Systems Support Engineer to join their team and provide support to their external client base on bespoke software. This is an office-based role where you be work alongside two...


  • Bristol, United Kingdom UK Civil Service Full time

    Job summaryThe post-holder will lead the Resilience Co-ordination Division as part of a job share with the existing Deputy Director, Jo Gillespie. This is a high-profile division that helps the department fulfil its role in preparing for and�responding to emergencies and other major events. The successful candidate will be required to co-lead three teams...


  • Bristol, Bristol, United Kingdom University of Bristol Full time

    The project: Are you passionate about exploring the depths of operations and supply chain management through research? Do you want to join a cutting-edge interdisciplinary research centre at a world-class institution? We invite you to apply for a PhD studentship project hosted by the University of Bristol Business School in collaboration with the Innovation...

  • Registered Nurse

    4 weeks ago


    Bristol, United Kingdom Resilience Personnel Ltd Full time

    Job Title: Registered Nurse (Permanent)Shift: Day, (36 hours in a week)Responsibilities: * Assessing, planning, implementing, and evaluating patient care plans in collaboration with the healthcare team * Administering medications and treatments according to established protocols and physician orders * Monitoring and documenting patient vital signs,...

  • Head of IT Service

    1 month ago


    Bristol, United Kingdom wa consultants Full time

    Job Reference: WAAWHITS22 Job Location: United Kingdom, Bristol **Job Type**: Permanent Posted 11 hours ago Key Responsibilities: - Build and maintain effective relationships with key internal and external stakeholder groups and individuals. - Lead, manage, develop, and motivate the department to ensure the team know what is expected of them, maximise...

  • Family Reunion

    4 weeks ago


    Bristol, United Kingdom British Red Cross Volunteer Full time

    Tasks: Responding to family reunion enquiries, providing clear information and signposting to solicitors - Leading sensitive and comprehensive phone or face to face interviews with service users and interpreters to assess their family reunion needs - Conducting non-legal related casework which helps with effective evidence gathering - File administration in...

  • DevOps Engineer

    2 days ago


    Bristol, United Kingdom CPS Group (UK) Limited Full time

    DevOps Engineer Bristol – Hybrid Working (once per month in the office) CPS Group are currently working with a fantastic FinTech company based in the South West who are looking for a new DevOps Engineer to join their growing team. In this position, you will be responsible for the build, management, and automation of the AWS infrastructure that drives...

  • DevOps Engineer

    2 days ago


    Bristol, United Kingdom CPS Group (UK) Limited Full time

    Job Description DevOps Engineer Bristol – Hybrid Working (once per month in the office) CPS Group are currently working with a fantastic FinTech company based in the South West who are looking for a new DevOps Engineer to join their growing team. In this position, you will be responsible for the build, management, and automation of the AWS...


  • Bristol, United Kingdom Steel Connexions Limited Full time

    Operations (Managing) Director - Steel Fabrication Permanent Excellent Salary and Package - Negotiable DOE Our client, a highly successful and well-established Steel Fabrication business is looking for an Operations (Managing) Director to head the day-to-day running and to develop and grow the business further. You will be responsible for developing...