Customer Technology Advisor

1 month ago

Bristol, United Kingdom McNally Recruitment Ltd Full time

Customer Technology Advisor (CTA) – Remote – Mid and Senior Level



Please note this position requires extensive experience in the architecture and design of Disaster Recovery & Backup Solutions. This is NOT a typical Customer Service Advisor role per say.


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Our client is an established Global start-up with the working environment more akin with smaller companies where your role is as important as the rest of the team. They are already established experts in their field and have a strong growth strategy in place. There are excellent opportunities for both career progression and training. No sponsorship or candidates requiring visas (except ILR, Pre-Settled & Settled status)


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Job Description Summ

  • aryProvides certified, technology-specific deep expertise in support of sales engagemen
  • ts.Works in tandem with the Consult Partner/AP and Account Management Partner on targeted opportunities and customers bringing their depth of technical/solution experti
  • se.Develops technical or solution conversations delivering unique differentiated value to include show-and-tell methods (e.g., demos, presentations) with/for the customer to establish our credibility and eminen
  • ce.This billable role supports practice-specific Consulting, Advisory, Architecture activities in Sales, Pre-Sales & Delivery, working closely with the Account Management Partner and/or Consult Partner on the account, bringing together the breadth of our client’s technical and solution expertise to develop profitable dea


ls.

Required Skills and Extensive (mostly) Experi

  • enceDomain knowledge of Services offerings and technical solutions in a prac
  • ticeExtensive knowledge and experience in the design of solutions for Disaster Recovery & Ba
  • ckupDemonstrated experience translating distinctive technical knowledge into actionable customer insights and solut
  • ionsPrior consultative selling (or pre-sales) experi
  • enceExternally recognized as an expert in the technology and/or solutioning Security and Resilie
  • nce.Understanding and application of NIST Control Framework, Critical Security Controls and other related regulatory and compliance framew


orks

Preferred Skills and Exper

  • ienceDeep understanding of up-to-date UKI Regulatory requirements e.g., PRA SS1/21 ‘Operational Resilience: Impact Tolerances of Important Business Servi
  • ces’.Deep understanding of up-to-date EU Regulatory requirements e.g., Digital Operations Resilience Act (D
  • ORA).5 years of experience (minimum) selling technical services for multi-industry cust
  • omersOne or more security certifications, e.g., CISSP, CISM, CCSP or


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