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Customer Training Support Advisor

3 months ago

Castle Donington Leicestershire, United Kingdom Fabric Recruitment Full time

Customer Service Advisor Castle Donington (Onsite)
£Monday-Friday 8.This is an exciting opportunity to join a large family-run business that have over 20 years experience of delivering an excellent service to their customers.

As a Customer Service Advisor, you will be working collaboratively in the Customer Service team to build strong relationships and ensure all customer requirements are dealt with efficiently.

They offer a number of benefits including a discount voucher portal, free parking, birthday day off and a healthcare plan as well as lots of social events and lunches

Liaising with customers via both phone and email.
Building strong relationships both internally and externally.
Root cause analysis of common issues and anomalies.
Dealing with customer complaints.

Experience of working within a Customer Service role being able to build strong relationships.
IT literate including Word & Excel.
Able to communicate effectively with customers via phone and email.
Negotiation and influencing skills when dealing with customer accounts.

If you are an experienced Customer Service Advisor who has a background of processing orders and dealing with customer issues, please don't hesitate to apply now