Head of Enterprise IT Change Management

2 weeks ago

London, United Kingdom State Street Corporation Full time

Head of Enterprise IT Change Management & Production Risk Management, Managing Director
This role is a part of the Service Availability Management (SAM) team within the Production Management organization at State Street. The SAM organization brings together the IT Service Management (ITSM) organizational disciplines (Incident, Problem, Change, Knowledge, Recovery & Availability) along with running strategic initiatives to improve the platform, user experience and create efficiencies through Continual Service Improvement.
The Head of Enterprise IT Change Management and Production Risk Management will be responsible for defining and implementing the Enterprise level IT Change Management Strategy globally, along with managing the Risk and Compliance function for the Production Management organization. As a senior leader in EMEA, reporting into the global head of SAM, this role is also responsible for driving the SAM strategy across the EMEA region.
Responsibilities include:

Defining and implementing the strategy for the Enterprise IT Change Management function, supporting a bi-modal IT environment
Defining and implementing a mature sustainable policy, standards, and processes for Enterprise IT Change management to improve change velocity in the organization while protecting the environments from disruption
Extensive collaboration across IT departments/Business Units, Internal and External Risk and Audit teams and ultimately managing the function to enable IT changes with minimal disruption in the environment.
Metrics definition and reporting for Enterprise IT Change management to executive management and risk committees
Pro-active identification and prompt remediation of deficiencies and issues within the Enterprise IT Change management Process
Liaison between all the Production Management functions and the risk, regulatory, audit teams
Advisor for the Production Management teams to help define standards and controls for their areas, ensure prevention of compliance issues, and ensure timely remediation of identified issues
Managing the SAM functions across EMEA (UK and Ireland) ensuring the team is operating as effectively as possible
Acting as a direct escalation point for SAM in the region
Interface with senior stakeholders in EMEA, conduct stability reviews, and provide updates on Major Incidents and Changes that are impactful to the region.
Qualifications
Minimum Qualification and Experience:
A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
A Minimum 15 years of IT experience with hands-on experience in managing ITSM processes
Strong knowledge of Regulatory requirements, Industry frameworks and best practices such as ITIL V4, COBIT, FFIEC, NIST, etc
Knowledge of SDLC / Engineering processes and methodologies
Proven expertise in IT Change Management Processes and controls
Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.
Strong communication and inter-personal skills
Experience in leading a geographically distributed and diverse team
Ability to work under pressure and deliver on tight schedules
Familiarity with tools like ServiceNow, Cutover, Jira, etc. preferred
Prior experience in handling risk and regulatory remediations will be a plus
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