Customer Success Manager

2 weeks ago

England, United Kingdom Guesty Full time

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, , Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.
Guesty is seeking a talented and highly motivated Customer Success Manager to join our team

Your focus will be on driving customer success, fostering growth opportunities, and ultimately contributing to the overall success of our business.

Be the point of escalation for clients as they progress through the onboarding process with our professional services team, helping to ensure a seamless and successful transition from sales to implementation and beyond.
Retention and Growth: Take ownership of your book of business, focusing on retention and driving growth opportunities through contract renewals, upsell opportunities, and strategic guidance.
Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and present new solutions to enhance their experience.
French language fluency - MUST
Relationship Management: Proven ability to build and maintain strong relationships with clients, understanding their needs and aligning solutions to meet their goals.
Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
Organization and Time Management: Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
Minimum of 3 years of experience in account management or customer success roles within the SaaS software industry or in a technology-driven environment.
Familiarity with CRM software (Salesforce experience is preferred) and proficiency in Google Suite.

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