Customer Relations Manager

3 weeks ago


England, United Kingdom Dynamite Recruitment Solutions Ltd Full time

Customer Relations Manager/Complaints ManagerSalary: GBP44,108.95 P/A plus fantastic benefits Hours: Core Working Hours (37.5 per week)Hybrid - 2 days in the office and 3 at home. Location : Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth. The duties of the Customer Relations Manager/Complaints Manager will be:

  • Managing a small, specialist team that oversee complaints resolution.
  • Handle escalated complaints with professionalism, implementing the highest standard of customer service.
  • Use specialist technology to assist with resolving complaints and queries.
  • Reporting complaint reviews to the team, to ensure development and reduce escalations in the future.
  • Provide training to the team, encourage progression and developing within the business.
  • Have advanced knowledge of procedures in place, as well as the Housing Ombudsman code.
  • Travel to other branches to implement experience, feedback and training within other teams.
  • Coordinate responses with government officials, environmental health, and other agencies to building lasting professional relationships.
  • Liaise with senior management regarding higher escalations.
  • Analyse feedback to continuously reduce further complaints.
  • Work collaboratively with other internal departments.
  • Maintain relevant procedures and operations with senior staff members.
Experience required:
  • Experience within housing administrative desired but not essential.
  • Advanced customer service/complaints skill.
  • Must be approaching, authoritative and confident communicating with customers.
  • Clear written and oral communication skills.
  • Advanced administrative and IT skills.
  • Experience of leading a complaints team.
  • Strong, evident experience of analytical skills.
  • Well-organised, self-disciplined manner.
  • Flexible and adaptable to change.
  • Be a strong decision maker, remaining calm when using integrity.
If this sounds like your next role, please contact us as soon as possible on , and ask for Molly, Sabrina, or Fran. INDB #J-18808-Ljbffr

  • England, United Kingdom Building Careers UK Full time

    Customer Relations Advisor / Customer Care Coordinator Are you passionate about delivering exceptional customer experiences in the housing sector? Do you thrive in a collaborative environment where your efforts make a real difference? If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale. ...


  • England, United Kingdom Mandeville Full time

    Head of Customer Services Salary banding £50-55k dependant on experience. Job Purpose The aim of the role is to be responsible for continually improving the Customer Service experience for customers to ensure the delivery of a premium end to end service. Developing culture, process and performance improvements and efficiencies for the customer and for...


  • England, United Kingdom CMA Recruitment Group Full time

    CMA HR is assisting with an ever-growing organisation to recruit an Employee Relations Partner on a permanent basis. The role is working remotely with occasional travel for training and team meetings.The role provides Employee Relations support via proactive and timely case management to business leaders and facilitates the enhancement of their people...

  • Customs manager

    3 weeks ago


    England, United Kingdom DSJ Global Full time

    Join our Team as a Customs Manager in Berlin! Looking for an exciting career opportunity? Our client, a leading logistics company based in Germany is seeking to hire a highly motivated customs manager. The successful candidate will be working remotely from the heart of Berlin and receive excellent benefits such as competitive pay, health insurance coverage,...


  • England, United Kingdom Bouncing Back Recruitment Full time

    Customer Service Manager Are you passionate about self and team delivery of exceptional customer service? Are you a dynamic and detail-oriented individual with experience in managing property maintenance? Do you thrive in a fast-paced environment and possess excellent organisational skills? If so, we have the perfect opportunity for you! Bouncing Back...


  • England, United Kingdom Etopia Consultancy Full time

    This is an exciting new role to join a growing Amazon agency - Etopia Consultancy. Amazon Agency experience essential You will be responsible for managing a portfolio of consumer goods clients, strategizing with the clients to create bespoke Amazon account plans, delivering against these whilst acting as an extension of their business. This role is...


  • England, United Kingdom Etopia Consultancy Full time

    This is an exciting new role to join a growing Amazon agency - Etopia Consultancy. Amazon Agency experience essential You will be responsible for managing a portfolio of consumer goods clients, strategizing with the clients to create bespoke Amazon account plans, delivering against these whilst acting as an extension of their business. This role is...


  • England, United Kingdom St Mary's Calne Full time

    Starting in September 2024 - Full Time, all year round This is an exceptional opportunity for a highly experienced communications and marketing professional to take on a leadership role across both our schools which will be instrumental in developing and delivering the strategic aims of our schools. The post of Director of External Relations integrates...


  • England, United Kingdom LegalAndGeneral Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's...


  • England, United Kingdom Bouncing Back Recruitment Full time

    Customer Service Manager Are you passionate about self and team delivery of exceptional customer service? Are you a dynamic and detail-oriented individual with experience in managing property maintenance? Do you thrive in a fast-paced environment and possess excellent organisational skills? If so, we have the perfect opportunity for you! Masterfix are...


  • England, United Kingdom LegalAndGeneral Full time

    Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one...


  • England, United Kingdom EssilorLuxottica Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. WHO WE ARE We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens...


  • England, United Kingdom Building Careers UK Full time

    Customer Relations Advisor / Customer Care Coordinator Are you passionate about delivering exceptional customer experiences in the housing sector? If so, we've a fantastic opportunity here for a Customer Relations Advisor, based at my clients office in Rochdale. My client are the North West regional division of a 5-Star PLC Housebuilder who work across...


  • England, United Kingdom Blue Octopus Recruitment Ltd Full time

    Temporary Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, youll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for...


  • England, United Kingdom Blue Octopus Recruitment Ltd Full time

    Temporary Full Time 12 Months We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover). About the Role Joining our team, youll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for...


  • England, United Kingdom Workingmums Full time

    Customer Service Advisor To be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service. To assist with day-to-day sales and queries from customers in person and over the phone, including event days To process ticketing and hospitality related sales and enquiries via all...


  • England, United Kingdom Veolia Full time

    Salary : Competitive plus generous bonus scheme and enhanced company pension Location : Home based but with the occasional need to travel to our Warrington office for team meetings When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why...


  • England, United Kingdom Workingmums Full time

    Customer Service Advisor To be responsible for maximising revenue from sales of tickets, hospitality and memberships whilst providing exceptional levels of customer service. To assist with day-to-day sales and queries from customers in person and over the phone, including event days To process ticketing and hospitality related sales and enquiries via...


  • England, United Kingdom Opus Recruitment Solutions Ltd Full time

    As the Platform Manager, this position is responsible for overseeing the comprehensive implementation and administration of D365 solutions. Supervise the holistic implementation and management of solutions, ensuring seamless collaboration and alignment with Partners, finance, commercial, HR stakeholders, IT change management teams, and other pertinent...


  • England, United Kingdom Recruit4staff Full time

    Recruit4staff are proud to be representing their client, a leading Travel Customer Service Executive in their search for an Travel Sales Executive to work based in the offices in Chester.  For the successful Travel Customer Service Executive   our client is offering: Monday - Sunday (37.5 hours) Rota is 5 days over 7, 9am to 5.Permanent...