Customer Communications Manager

4 weeks ago

England, United Kingdom LegalAndGeneral Full time

Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement income, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centred ambitions.
We're recruiting for a Customer Communications Manager to join us.
In this role you will plan, write and deliver market leading Insurance Customer Communications to support operational processes (e.g. You'll be joining a great team, can look forward to flexible working (twice a week into our office in Hove) and some fantastic benefits.
Managing changes to Customer Communications by creating plans, scoping impacted communications, drafting changes, making recommendations for development and co-ordinating the delivery with the fulfilment house to ensure all communications are delivered on time and are cost effective.
Gaining all the necessary approvals to ensure that all Customer Communications specifications are technically compliant, relevant, managed at expiry and meet regulatory and Treating Customers Fairly requirements.
Ensuring communications are clear, fair, and not misleading and are fully compliant with any rules and guidance issued by the relevant regulators, including relevant data protection legislation.
Writing new or enhance existing Customer Communications by gaining an understanding of the customer/product journey and syndication to ensure that all Customer Communications are understood, relevant, appealing and compliant at all times.
Managing transformation projects to digitise and transform Customer Communications to ensure best practice communications and best use of technology to maximise budgets and realise cost savings and process efficiencies.
Ensuring sufficient prominence is given to key policy features and benefits at each touch point along the customer journey (for example Reviews, End of Term, Arrears, Cancellations) and that the processes used to effect detailed terms and conditions result in a fair approach to customer requests to change product, switch provider and make a claim or complaint.
Seeking management information, including indicators of potential unsuitable sales or customer misunderstanding, and ensure the design and operation of products, literature and sales processes are reviewed to take account of any relevant feedback.
Making data and insight led decisions and implement behavioural science techniques to maximise the impact of operational communications.
CIM or Marketing qualifications or previous financial services marketing experience desirable, not essential.
Strong written and verbal communication skills essential.
Experience in writing for both digital / emails and printed communications.
A good understanding of the ways in which customer data is created, gathered, transferred and manipulated.
A good understanding for rules based logic to create dynamic communications.
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
Generous pension contribution
Life assurance
Private medical insurance (permanent employees only)
At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
Competitive family leave
Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
There are the many discounts we offer - both for our own products and at a range of high street stores and online
Legal & General is a leading financial services organisation, named Britain's Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We're one of the world's largest asset managers, homebuilders, pension providers and insurers. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful, and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
Videos To Watch
#

  • Customer Experience Manager

    6 days ago

    Southampton, England, United Kingdom Zappie Communications Ltd Full time

    At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join our team as...

  • Customer Communications Manager

    4 weeks ago

    England, United Kingdom LegalAndGeneral Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Company Description Life can sometimes be unpredictable, and it pays to plan ahead. Our aim at Legal & General Retail is to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's...

  • Customer Care Co-ordinator

    1 day ago

    Tewkesbury, England, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care Co-ordinatorIf you think you are the right match for the following opportunity, apply after reading the complete description.When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Customer satisfaction underpins the...

  • Customer Communications Specialist

    1 week ago

    England, United Kingdom Vermelo RPO Full time

    Are you passionate about consumer duty and treating customers fairly? If so, we have an exciting opportunity for a Customer Communications Specialist to join our new team! Job Title: Customer Communications Specialist Hours: 9 am - 5 pm (Fully remote - need to be based within a reasonable commuting distance to an office) Benefits Package: ...

  • Account Managers/Senior Account Manager

    2 weeks ago

    England, United Kingdom X4 Communications Full time €38,000 - €55,000

    Account Manager/Senior Account Manager (Medical Education) An award-winning medical communications agency is actively seeking a dynamic Account Manager/Senior Account Manager to join their team permanently. This can be based out of their London, Oxford, Buckinghamshire or Hampshire office, they embrace a flexible model with a hybrid working pattern. The...

  • Account Managers/Senior Account Manager

    1 day ago

    England, United Kingdom X4 Communications Full time €38,000 - €55,000

    Account Manager/Senior Account Manager (Medical Education) An award-winning medical communications agency is actively seeking a dynamic Account Manager/Senior Account Manager to join their team permanently. This can be based out of their London, Oxford, Buckinghamshire or Hampshire office, they embrace a flexible model with a hybrid working pattern. The...

  • Account Managers/Senior Account Manager

    2 weeks ago

    England, United Kingdom X4 Communications Full time €38,000 - €55,000

    Account Manager/Senior Account Manager (Medical Education) An award-winning medical communications agency is actively seeking a dynamic Account Manager/Senior Account Manager to join their team permanently. This can be based out of their London, Oxford, Buckinghamshire or Hampshire office, they embrace a flexible model with a hybrid working pattern. &##The...

  • Account Managers/Senior Account Manager

    2 days ago

    England, United Kingdom X4 Communications Full time €38,000 - €55,000

    Account Manager/Senior Account Manager (Medical Education) An award-winning medical communications agency is actively seeking a dynamic Account Manager/Senior Account Manager to join their team permanently. This can be based out of their London, Oxford, Buckinghamshire or Hampshire office, they embrace a flexible model with a hybrid working pattern. The...

  • Account Manager/Senior Account Manager

    1 week ago

    England, United Kingdom X4 Communications Full time

    Account Manager/Senior Account Manager (Medical Education) An award-winning medical communications agency is actively seeking a dynamic Account Manager/Senior Account Manager to join their team permanently. This can be based out of their London, Oxford, Buckinghamshire or Hampshire office, they embrace a flexible model with a hybrid working pattern. The...

  • Head of Customer and Communities

    4 weeks ago

    England, United Kingdom Trent and Dove Full time

    Head of Customer and Communities - Housing Head of Customer and Communities - Housing Burton on Trent Full Time, Permanent - 37 hours per week (Benefits include flexible working, a range of family friendly policies, private healthcare, and a generous company pension scheme) At Trent & Dove Housing we go beyond what’s expected of us to transform lives,...

  • Head of Customer and Communities

    1 week ago

    England, United Kingdom Trent and Dove Full time

    Head of Customer and Communities - Housing Head of Customer and Communities - Housing Burton on Trent Full Time, Permanent - 37 hours per week (Benefits include flexible working, a range of family friendly policies, private healthcare, and a generous company pension scheme) At Trent & Dove Housing we go beyond what’s expected of us to transform...

  • Head of Customer and Communities

    2 weeks ago

    England, United Kingdom Trent and Dove Full time

    Head of Customer and Communities - Housing Head of Customer and Communities - Housing Burton on Trent Full Time, Permanent - 37 hours per week (Benefits include flexible working, a range of family friendly policies, private healthcare, and a generous company pension scheme) At Trent & Dove Housing we go beyond what’s expected of us to transform lives,...

  • Head of Customer and Communities

    4 weeks ago

    England, United Kingdom Trent and Dove Full time

    Head of Customer and Communities - Housing Head of Customer and Communities - Housing Full Time, Permanent - 37 hours per week (Benefits include flexible working, a range of family friendly policies, private healthcare, and a generous company pension scheme) At Trent & Dove Housing we go beyond what’s expected of us to transform lives, homes &...

  • Head of Customer and Communities

    1 week ago

    England, United Kingdom Trent and Dove Full time

    Head of Customer and Communities - Housing Head of Customer and Communities - Housing Full Time, Permanent - 37 hours per week (Benefits include flexible working, a range of family friendly policies, private healthcare, and a generous company pension scheme) At Trent & Dove Housing we go beyond what’s expected of us to transform lives, homes &...

  • Network Engineer

    2 months ago

    England, United Kingdom Kepler Communications Full time

    With an expanding base of early customers and our first 23 satellites in orbit, Kepler is continuing to grow and expand its most important asset – the Team! Kepler is designing a network architecture to bring the internet to space. This network will enable communication between our constellation of LEO satellites and other space-based assets. Working...

  • Network Engineer

    2 months ago

    England, United Kingdom Kepler Communications Full time

    Kepler is on an audacious mission: to bring the internet to space. Founded in 2015, our ambition is to provide internet connectivity in space, whether in LEO, MEO, GEO, or beyond. With an expanding base of early customers and our first 23 satellites in orbit, Kepler is continuing to grow and expand its most important asset – the Team! Kepler is designing...

  • Project Engineer

    2 months ago

    England, United Kingdom mecs communications Full time

    Type: Permanent Project Engineer - AV/Collaboration/Video Conferencing Location: - Remote Working, Client visits when required Environment:- Video Conferencing, Collaboration, AV Solutions, Digital Media, CAD, CTS, HDMI, Surveys, Networking, Extron, Crestron, ClearOne, Bi Amp. My client, a leading managed services provider is looking to recruit an...

  • Service Manager

    3 weeks ago

    England, United Kingdom SC1 Recruitment Ltd Full time

    Are you a detail-oriented, organised individual with excellent communication skills? We're seeking an Installation & Service Coordinator to manage the customer installation and service processes. Coordinate installation schedules with clients and technicians. Oversee service requests and dispatch technicians efficiently. Ensure quality control...

  • Project Engineer

    3 weeks ago

    England, United Kingdom mecs communications Full time

    Type: Permanent Project Engineer - AV/Collaboration/Video Conferencing Location: - Remote Working, Client visits when required Salary:- £60-70k dep on Exp + Bens Environment:- Video Conferencing, Collaboration, AV Solutions, Digital Media, CAD, CTS, HDMI, Surveys, Networking, Extron, Crestron, ClearOne, Bi Amp. My client, a leading managed services...

  • Inside Sales Account Manager

    1 day ago

    Luton, England, United Kingdom Axis Communications Full time

    Axis has something great to offer!Hit Apply below to send your application for consideration Ensure that your CV is up to date, and that you have read the job specs first.We are looking for an Inside Sales Account Manager – Global Partners UK & Ireland.WHAT IS AXIS?Axis is a fast-growing and innovative IT company with a global footprint. Our products and...