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Head of Customer and Communities

4 months ago

England, United Kingdom Trent and Dove Full time
Head of Customer and Communities - Housing

Head of Customer and Communities - Housing

Burton on Trent

Full Time, Permanent - 37 hours per week

(Benefits include flexible working, a range of family friendly policies, private healthcare, and a generous company pension scheme)

At Trent & Dove Housing we go beyond what’s expected of us to transform lives, homes & communities because people deserve to enjoy life, do well and feel respected.

Our Head of Customer & Communities is a significant leadership role, both within our Operations Directorate and operating across the wider organisation. The successful candidate will have the ultimate ownership of our relationships with our customers, whose voices are important in shaping all that we do.

As a member of the Senior Leadership Team, you will need to make a significant and effective contribution. You will need to ensure that we are well positioned to achieve our vision, current and future business, and operational plans, along with our performance targets.

You will lead & develop a customer-centric culture, that permeates across our whole business and develop our social return on investment work, take ownership of the Customer Engagement Strategy. The successful candidate will ensure that customers are at the heart of our service and that we have a fantastic reputation as a service provider.

This is a high-profile role, preparing Customer Committee and Board reports, liaising with senior external stakeholders. You will be expected to develop a strong external presence within both our communities and the sector.

This is a fantastic opportunity to join our team

At Trent & Dove wework & smilebecause we see the difference we make, everyday.

Weachieve & growas we improve our skills for ourselves and customers.

Webalance & thriveas we give and get support to enjoy our lives and what we do.

Whether we’re on the road orworking from home, or in the office, what connects us is: A better future for everyone.

We welcome applications from all sections of the Community

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