![Stratospherec Ltd](https://media.trabajo.org/img/noimg.jpg)
(Junior) Customer success analyst
1 month ago
My client, specialising in bespoke SaaS solutions with over 25 years of industry experience, is currently seeking a (Junior) Customer success analyst.
Role Overview:
My Client is seeking an enthusiastic individual to become a (Junior) Customer success analyst. Your primary focus will be understanding customer needs and advocating for them within the organisation.
Main Responsibilities:
- Addressing customer inquiries regarding new features.
- Conducting regular meetings with clients to assess their business needs and product adoption.
- Documenting clear user stories based on customer feedback.
- Managing the product backlog.
- Collaborating with customers and developers to plan product release content.
- Facilitating relevant product release meetings with customers.
Key Requirements:
- Strong communication skills, particularly in customer interaction.
- Some experience with agile project management, particularly in creating user stories.
- Proficiency in conducting interviews, preferably with a focus on human-centric design or design thinking.
- Excellent presentation and explanation skills.
Nice to Have:
- Technical writing experience.
- Basic knowledge of web technologies (e.g., HTML, CSS, JavaScript).
- Familiarity with C# and the .NET framework.
- Experience with prototyping frameworks such as Figma.
If this role is of interest, then please apply with your CV?#J-18808-Ljbffr
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