Customer Experience Manager

4 weeks ago

England, United Kingdom Vanilla Recruitment (UK) Ltd Full time

As the Customer Experience Manager, you’ll be the champion for clients, ensuring every interaction is seamless, inspiring, and delivers results. You will play a crucial role in advising and supporting clients to ensuring that their customers have a positive experience throughout their journey, which is essential for building brand loyalty and driving sales.


What to expect:

  • Enjoy a competitive salary and benefits package that includes private medical or dental
  • 25 days holiday plus Bank Holidays
  • 8x death in service
  • Wellbeing initiatives
  • Working hours are Monday to Friday 9am – 5.30pm
  • Remote working role but travel to Mansfield and client sites across the UK is a requirement
  • Opportunities for professional development
  • Join a team of passionate and collaborative individuals who are redefining marketing excellence
  • Work on a diverse range of projects, constantly pushing the boundaries of creativity
  • Be empowered to make a real impact on client success stories


Here’s how you’ll craft a symphony of success:

  • Respond with energy and passion to client needs and briefs to include journey mapping, CX safaris, and root cause analysis
  • Tracking pain points and creating a compelling story
  • Translating insight into action through the journey
  • Facilitate innovation workshops or safari workshops for clients
  • Be the bridge between the creative teams and clients, translating complex concepts into clear communication and fostering genuine connection
  • Develop and nurture long-term client relationships, acting as a trusted advisor and advocate
  • Gather client feedback and translate it into actionable insights to continuously refine offerings
  • Collaborate with internal teams across departments to ensure a smooth and efficient client journey


You’ll be a maestro of client experience if you:

  • Have extensive omni channel (physical & digital) experience of CX to include journey mapping and proposition development
  • Possess a deep understanding of how brands operate, customer behaviour and how brands interact with customers
  • Have the ability to work in a high-pressure environment managing multiple projects
  • Thrive in a fast-paced, dynamic environment where creativity meets strategic thinking
  • Have exceptional communication skills, both written and verbal, with the ability to build rapport and navigate diverse personalities
  • Experience in a marketing agency environment is a plus

  • Customer Experience Manager

    2 weeks ago

    England, United Kingdom Spectrum IT Recruitment (South) Ltd Full time

    Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model...

  • Customer Experience Manager- Customer Care

    2 weeks ago

    England, United Kingdom Spectrum IT Recruitment (South) Ltd Full time

    Customer Experience Manager Customer Experience Manager required by a leading Cloud Technology company based in Bracknell. The company are continuing to expand globally and require a Customer Experience/Service Manager to support their UK customer base, taking responsibility for the end-to-end customer experience. The company operate on a hybrid model...

  • Customer Experience Manager

    6 days ago

    Southampton, England, United Kingdom Zappie Communications Ltd Full time

    At Zappie, we're not just a telecoms company; we're a rapidly growing startup revolutionising the communication landscape in the UK. Join us on this exciting journey where innovation, growth, and a vibrant work culture are at the heart of what we do. We are looking for motivated, like-minded people who excel in a target driven environment to join our team as...

  • Senior Customer Experience Manager

    2 weeks ago

    England, United Kingdom Barchester Healthcare Full time €50,000

    Senior Customer Experience Manager - £50k + car allowance + bonus The customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family. The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey...

  • Senior Customer Experience Manager

    2 weeks ago

    England, United Kingdom Barchester Healthcare Full time €50,000

    Senior Customer Experience Manager - £50k + car allowance + bonus The customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family. The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey...

  • Senior Customer Experience Manager

    2 weeks ago

    england, United Kingdom Barchester Healthcare Full time

    Senior Customer Experience Manager - £50k + car allowance + bonusThe customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family. The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey mapping...

  • Senior Customer Experience Manager

    1 week ago

    England,, UK, United Kingdom Barchester Healthcare Full time

    Senior Customer Experience Manager - £50k + car allowance + bonusThe customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family. The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey mapping...

  • Senior Customer Experience Manager

    2 days ago

    England,, UK, United Kingdom Barchester Healthcare Full time

    Senior Customer Experience Manager - £50k + car allowance + bonusThe customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family. The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey mapping...

  • Customer Experience Manager

    6 days ago

    Birmingham, England, United Kingdom MICHELIN Connected Fleet Full time

    Role:Do not wait to apply after reading this description a high application volume is expected for this opportunity.CX ManagerLocation:Midlands, (Home based)Contract:PermanentAs MICHELIN Connected Fleet, a division of the Michelin Group, leader in sustainable mobility for 130 years, we specialise in connected fleet management services and solutions. We are a...

  • Customer Experience Manager

    6 days ago

    London, England, United Kingdom EMR | Specialist in Marketing Recruitment Full time

    Job DescriptionA B2C financial services provider is seeking an ecommerce Customer Experience Owner to define and implement programmes that cut across multiple channels and products.Responsibilities:Define and run CX programmes and projects that cut across multiple channels and productsExplore and introduce new capabilities that will make match the business...

  • Customer Experience Manager

    4 days ago

    London, England, United Kingdom DiverseJobsMatter Full time

    About The RoleYou could be just the right applicant for this job Read all associated information and make sure to apply.To identify, define, and integrate new CX capabilities (including tools/technology, people, and processes) into our organization, in line with the Customer & CX strategy, working from idea to BAU adoption. You will work with...

  • Customer Experience Specialist

    3 weeks ago

    England, United Kingdom Xero Full time

    How you'll make an impact Xero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience...

  • Customer Experience Specialist

    6 hours ago

    England, United Kingdom Unilever Full time

    **Please note**: This is not a live vacancy, and you will be contacted by a Talent Partner to discuss your fit for upcoming, future roles in Customer Experience. **Job Title**:Customer Experience Specialist **Location**:Kingston or Leeds **JOB PURPOSE** Key purpose of this role is to ensure customer satisfaction through proactive communication and...

  • Customer Care Co-ordinator

    2 days ago

    Tewkesbury, England, United Kingdom Bloor Homes - Customer Care Full time

    Customer Care Co-ordinatorIf you think you are the right match for the following opportunity, apply after reading the complete description.When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Customer satisfaction underpins the...

  • Senior Customer Experience Manager

    1 week ago

    Eastern England, United Kingdom Barchester Healthcare Full time

    Senior Customer Experience Manager - £50k + car allowance + bonusThe customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family. The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey mapping...

  • Senior Customer Experience Manager

    2 days ago

    Eastern England, United Kingdom Barchester Healthcare Full time

    Senior Customer Experience Manager - £50k + car allowance + bonusThe customer experience team have an exciting position for a Senior Customer Experience Manger to join the Barchester family. The successful Senior Customer Experience Manager will have successfully held a customer experience position previously and be experienced in customer journey mapping...

  • Customer Experience Transformation Manager

    6 days ago

    Bath, England, United Kingdom Rotork Full time

    Job DescriptionIs your CV ready If so, and you are confident this is the role for you, make sure to apply asap.Sitting within the Business Transformation team, this role is pivotal in affecting the Rotork Customer Experience and driving change in the Customer Journey.As Business Transformation Manager for Customer Experience, you will be responsible for...

  • Customer Experience Specialist

    3 weeks ago

    England, United Kingdom Xero Full time

    How you'll make an impact Xero's Customer Experience Team works together to provide 24/7 support to Xero users. We are Xero brand ambassadors and aim to delight our customers and make it easy for them to see how Xero adds value to their business. The Customer Experience Specialist plays a key role at Xero and within Xero's Customer Experience...

  • Customer Experience Associate

    6 days ago

    London, England, United Kingdom The Nue Co. Full time

    Job DescriptionThe Nue Co.Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.is looking for a detail-oriented, self-motivated Customer Experience Associate to join our London office, reporting into the Logistics Manager.Role DescriptionThis is a full-time, hybrid role, for a Customer...

  • Customer Experience Executive

    5 days ago

    Birmingham, England, United Kingdom THE STUDENT ENERGY GROUP Full time

    Who are we?If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.The Student Energy Group provides simple monthly statements that cover green energy, water, broadband, and TV license services. We aim to make our customers' lives as easy as possible, but we don’t want to stop...