Customer Service Performance Manager

4 weeks ago

England, United Kingdom Blue Octopus Recruitment Ltd Full time

Temporary
Full Time 12 Months
We are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover).
Joining our team, youll be responsible for the management and administrative compliancy of the Morgan Sindall Integration System (MSi), with accountability for managing the business process systems, ensuring the attainment and compliance of KPIs.
This is very much a client and customer facing role delivering responsive and planned gas and heating repairs to domestic social housing homes and its customers.
You will drive our operational teams productivity by ensuring the planning and scheduling of all works are delivered on time, within scope and contractual KPI.
You will manage and drive customer experience ensuring that the team are supported to deliver exceptional customer service.
Youll be responsible for managing a team of schedulers and planners, liaising with the clients contact centre, whilst monitoring and managing the day-to-day service delivery, ensuring all cases are managed within overall time., With previous experience working in a busy team, youll have managed a large team, ideally consisting of Team Leaders, Planners, Administrators and Apprentices, have excellent customer service skills and a focus on business improvement.
Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal, with a proven track record of performance delivery against targets.
Level 3 in Customer Service
26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
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