Service Advisor
4 days ago
Service Support Administrator | Wigan | Salary: Up to £28k + Benefits
75 hours per week - Monday - Friday
Service Support Administrator Benefits:
~ Competitive salary
~22 days holiday per annum (plus public holidays)
~ Increasing holiday entitlement by 1 day per year, up to a maximum of 25 days per annum
~ Pension Scheme
~ Company contractual sick pay scheme
~ Private Medical Scheme
~ Cycle to Work Scheme
Responsibilities for a Service Support Administrator (but not limited to)
As a Service Support Administrator , you will play a key role in delivering exceptional customer service and ensuring that operational support requests are handled efficiently and in line with the company's service level agreements (SLAs) and contractual obligations.
Receive, record, and process incoming customer support requests via phone and email.
Use the In-house system to log customer support requests accurately and promptly.
Create accurate quotations, estimates, or proposals for chargeable work and support services.
Co-ordinate both chargeable and non-chargeable support requests, ensuring they meet company standards and service level agreements.
Produce and review support-related reports for the Head of Support Services.
Undertake other duties as required to support the business needs.
Service Support Administrator Key Requirements
Strong IT skills, including proficiency in Excel and Microsoft Office.
Knowledge of processing supplier and sub-contractor purchase orders.
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