Current jobs related to Head of Customer Experience - Portsmouth Hampshire - VIVID
-
Head of Customer Service
4 months ago
Portsmouth, United Kingdom DMA Recruitment Full time**Lead the Green Revolution as our Head of Customer Services!** Are you ready to make a difference and lead a team that's transforming waste management? We want you to be our Head of Customer Services, driving sustainability and innovation to new heights! **Key Responsibilities**: - Monitor and improve service quality based on customer feedback. - Resolve...
-
Internal Only
3 months ago
Portsmouth, United Kingdom University of Portsmouth Full time**School of the Environment and Life Sciences** **Associate Head (Students)** **PLEASE NOTE: This vacancy is open to current employees of the University of Portsmouth, School of the Environment and Life Sciences only** The Faculty and the School are seeking to appoint, on a secondment basis, to the post of Associate Head (Students). The secondment is...
-
Customer Experience Ambassador
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeWe are seeking a dynamic and experienced Team Leader to join our team at Venus Recruitment Ltd as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and customer inquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer...
-
Head of Patient Experience
3 months ago
Portsmouth, United Kingdom Portsmouth Hospitals University NHS Trust Full timePortsmouth Hospitals University Trust is looking for an outstanding senior nurse to join the corporate nursing team as our Head of Patient Experience (Band 8b). The lead for Patient Experience will provide expert professional leadership, supporting all clinical teams throughout the organisation in delivering the highest possible standard of patient care...
-
Customer Experience Associate
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Dynamite Recruitment Solutions Ltd. As a Customer Service Executive, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Key...
-
Head of People Experience, Europe
4 months ago
Portsmouth, United Kingdom BTS Full time**Reports to**:Head of Region, Europe **Responsible for**:2 team members **Based**:Hybrid working in place, so working from home is an option part of the time, but must be prepared to travel to the Portsmouth office (Lakeside, North Harbour) up to 40% of the week **What you’ll do in your role** You’ll be joining at an exciting but challenging time...
-
Internal Only
3 months ago
Portsmouth, United Kingdom University of Portsmouth Full time**School of the Environment and Life Sciences** **Associate Head (Research and Innovation)** **PLEASE NOTE: This vacancy is open to current employees of the University of Portsmouth, School of the Environment and Life Sciences only** The Faculty and the School are seeking to appoint, on a secondment basis, to the post of Associate Head (Research and...
-
Customer Experience Ambassador
3 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeSenior Customer Experience AmbassadorWe are seeking a dynamic and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance...
-
Customer Experience Ambassador
16 hours ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeSenior Customer Experience AmbassadorWe are seeking a dynamic and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance...
-
Customer Experience Ambassador
3 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeSenior Customer Experience AmbassadorWe are seeking a dynamic and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance...
-
Customer Experience Ambassador
14 hours ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeSenior Customer Experience AmbassadorWe are seeking a dynamic and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance...
-
Customer Experience Ambassador
6 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeSenior Customer Experience AmbassadorWe are seeking a highly motivated and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. In this role, you will lead by example, working with and driving the team to achieve exceptional results. You will be responsible for processing quotes, orders, and enquiries for one of our...
-
Customer Experience Ambassador
6 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeSenior Customer Experience AmbassadorWe are seeking a highly motivated and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. In this role, you will lead by example, working with and driving the team to achieve exceptional results. You will be responsible for processing quotes, orders, and enquiries for one of our...
-
Customer Experience Executive
4 months ago
Portsmouth, United Kingdom Meon Ltd Full timeIf you love, absolutely love excelling in customer experience and working in a warm inclusive environment that makes it easy, then at the very least come and have a look at this opportunity! To succeed, you'll need to enjoy speaking to customers on the phone, be organised, efficient yet accurate, pleasant, and unflappable. Don't worry though, we are all...
-
Customer Experience Ambassador
3 weeks ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeAbout the RoleVenus Recruitment Ltd is seeking a highly motivated and experienced Customer Experience Ambassador to join our team. As a Senior Customer Experience Ambassador, you will be responsible for leading a small team and delivering exceptional customer service to our clients.Key Responsibilities:Team Leadership: Lead, inspire, and motivate a small...
-
Internal Only
3 months ago
Portsmouth, United Kingdom University of Portsmouth Full time**School of the Environment and Life Sciences** **Associate Head (Academic)** **PLEASE NOTE: This vacancy is open to current employees of the University of Portsmouth, School of the Environment and Life Sciences only** The Faculty and the School are seeking to appoint, on a secondment basis, to the post of Associate Head (Academic). The secondment is...
-
Customer Experience Ambassador
6 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service, processing quotes, orders, and enquiries for one of our brand categories.Key ResponsibilitiesCustomer Service: Handle...
-
Customer Experience Ambassador
6 days ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeAbout the RoleWe are seeking a highly skilled and experienced Team Leader to join our small team as a Senior Customer Experience Ambassador. As a key member of our team, you will be responsible for delivering exceptional customer service, processing quotes, orders, and enquiries for one of our brand categories.Key ResponsibilitiesCustomer Service: Handle...
-
Customer Experience Ambassador
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeWe are seeking a dynamic and experienced Team Leader to join our team at Venus Recruitment Ltd as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer...
-
Customer Experience Ambassador
2 weeks ago
Portsmouth, Portsmouth, United Kingdom Venus Recruitment Ltd Full timeWe are seeking a dynamic and experienced Team Leader to join our team at Venus Recruitment Ltd as a Senior Customer Experience Ambassador. You will be responsible for processing quotes, orders, and enquiries for one of our brand categories, working closely with the Sales Manager and Marketing team to tailor brand promotions and enhance customer...
Head of Customer Experience
4 months ago
VIVID owns and manages 35,000 homes across Hampshire, Surrey, Berkshire, and West Sussex. VIVID believes everyone has the right to a safe and secure place to call home and also provides its customers with a wide range of tailored support to sustain their tenancies and look after their wellbeing. Applying for this role is straight forward Scroll down and click on Apply to be considered for this position. VIVID is one of the largest developers of new homes amongst housing associations in England, having built over 1,500 last year. This is an exciting opportunity to join VIVID as their Head of Customer Experience. This a newly created post reporting to the Customer Services Director, the successful candidate will be responsible for leading high-performing teams who deliver excellent customer services that are informed and influenced by our customers. Creating a customer-centric performance culture that drives satisfaction, finds resolutions to put things right, and embeds a continuous improvement approach to ensure effectiveness and efficiency. VIVID is undergoing a transformation period and significantly investing in its systems and digital offer. The successful Head of Customer Experience will be unashamedly customer-centric and commercially driven with a strong grasp on the utilisation of data to make business-critical decisions, and improve processes to drive customer satisfaction. Some responsibilities include:
- Management responsibility for the following functions: Customer contacts, complaints, feedback and service improvements and customer engagement and place-shaping.
- Ability to create a customer-centric performance culture that drives satisfaction and find resolutions to issues.
- Proven knowledge and experience, lead a high performing contact centre, delivering consistent service to customers across the full range of digital and phone channels.
- Be the advocate for excellent customer service throughout the organisation, ensuring ease of access for customers and high levels of satisfaction.
- Robust understanding of complaint management, ensuring legislative requirements are adhered to.
- Be the lead for VIVID Plus, VIVID Plus is our charitable arm, set up to provide targeted support for customers and investment to local communities to help them thrive, working with colleagues, local authorities, and partners to create thriving communities.
- An advocate for customer influence ensuring that the customer's voice is heard through collaboration and consultation.
- Taking the lead to embed diversity, equality, and inclusion across all operational teams.
- Strong track record in service delivery in a customer-centric business.
- Proven experience of running a contact centre.
- Strong leadership capabilities, with the ability to coach, mentor and motivative teams.
- Sound knowledge of complaint management and the regulatory requirements.
- Excellent understanding of, and experience held in a high-level role within the social housing environment, including regulation and emerging government policy.
- Proven experience of continuous improvement and transforming service.
- Ability to see the ‘wider picture’ and create strategy accordingly.
- Vibrant and effective leadership skills gained through qualification and experience.
- Experience of leading major organisational-wide change projects.
- Degree level qualification preferred plus chartered membership of CIH or a commitment to working towards it.
- Ability to travel between the Basingstoke and Portsmouth offices as required.
- Salary banding - £91,000 to £95,000
- 30 days holiday + bank, sell up to 10 days
- Private medical insurance
- Performance related bonus up to 10% of salary
- Life assurance x3 salary
- Healthcare cash plan
- Salary sacrifice electric car scheme
- Generous salary sacrifice pension matched up to 10%
- A real sense of work/life balance where we promote flexible working and an agile culture.
