Head of Customer Service

4 months ago


Portsmouth, United Kingdom DMA Recruitment Full time

**Lead the Green Revolution as our Head of Customer Services**

Are you ready to make a difference and lead a team that's transforming waste management? We want you to be our Head of Customer Services, driving sustainability and innovation to new heights

**Key Responsibilities**:

- Monitor and improve service quality based on customer feedback.
- Resolve account or service issues promptly.
- Drive ongoing improvement in service standards.

**Corporate Account Management**:

- Understand and manage financial aspects of corporate accounts.
- Analyse account performance for revenue optimisation.
- Lead reviews and support regular account assessments.

**Trials, Roll-outs, and Support**:

- Project manage service trials and implementations.
- Engage relevant teams for successful roll-outs.

**Reporting and Information Management**:

- Ensure consistent and professional reporting.
- Use systems like SalesForce for centralised record-keeping.

**Project Manage New Products/Services**:

- Support commercial development of new products/services.
- Manage implementation with cross-functional collaboration.

**QEMS Management**:

- Maintain quality and environmental management documentation.
- Conduct and document Management Reviews.
- Oversee external audits and related actions.

**Desired Skills to Join the Green Team**:

- Proven experience in customer service management.
- Proven experience in the waste management industry.
- Strong leadership and communication skills.
- Knowledge of quality and environmental management systems.

**Salary**: Up to £70,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- Customer service: 2 years (required)
- Waste management: 1 year (required)

Ability to Commute:

- Portsmouth (required)

Work Location: In person



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