Apprentice Customer Service Advisor

6 months ago


Portsmouth, United Kingdom Liquid Friday Ltd Full time

Hours from 08:30 - 17:30 (Mon to Fri)

Liquid Friday is looking for two motivated and ambitious Apprentice Customer Care Advisor.

We’re one of the fastest growing companies in the UK, delivering payroll, management and accountancy services to UK contractors and temporary workers. Liquid Friday has an exceptional history of supporting apprentices and has successfully employed all successful previous apprentices.

This is a fast-paced, dynamic role so requires someone who is a self-starter and enjoys a challenge. The Customer Care Advisor will need to ensure that exceptional customer care is at the heart of everything they do.

**Your duties will include**:

- Answering inbound calls
- Delivering exceptional customer care
- Responding go customer queries
- Delivery of key milestone communications
- Customer retention
- Support other teams

**Education/Experience Requirements**
- GCSE English & Maths (A-C)
- Motivated and confident individual
- Customer Service Experience _(Desired)_

**What training will you receive and what qualification will you get at the end?**

This is a great opportunity to gain a Level 2, 3 or 4 Business Administration qualification whilst working within an exciting and growing business. Liquid Friday have a strong record of employing 100% of Apprentices who have successfully passed their Level 2 Business Qualification seeing many of our previous Apprentice’s moving into new and exciting roles; including, Payroll, Facilities Management, Finance & Marketing. 100% of apprentices have agreed to stay with Liquid Friday, some have been promoted into Senior roles within their teams. Others have requested to move into other areas of the business. Successes include Lewis, who is now Head of Payroll with a team of 10 and Dan, who is our Head of Marketing with a team a 3.

**Equal Opportunity Statement**:
At Liquid Friday, embracing diversity in all its forms and fostering an inclusive environment for all people to do the best work is important to us. This is integral to our vision of “Building a better workforce world”.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.

At Liquid Friday, we take inclusion and diversity seriously. We know that getting this right is critical for us to live our organisation’s values of Getting It Done, Respecting Others & Focusing on Growth.

**Job Type**: Apprenticeship

**Salary**: £14,300.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends
- Overtime

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: In person



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