Customer Service Advisor

1 week ago

Portsmouth, United Kingdom SSE Full time

**About the Role**

**Base Location**: Portsmouth

**Salary**: £26,609 - £30,472 and a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**:Permanent | Full Time | Flexible First options available - Hybrid working

We are looking for a Customer Service Advisor to join our team in Portsmouth

You will be the first point of contact for customers wishing to have a new electricity connection, increase the size of their existing connection, install generation, or move the equipment supplying their property.

We are looking for customer-focused individuals who can guide our customers through the process.

**As a Customer Service Advisor you will be responsible for**:

- Providing excellence in customer support and guidance through the delivery of minor connections, service alterations and single service diversions.
- Guiding customers through the connections journey post acceptance, completing follow up calls and final calls on completion of work.
- Managing of all inbound calling assisting with any customer related queries.
- Recording all queries and milestones correctly using the SSEN reporting tools, ensuring guaranteed standards and service level agreements are met.
- Ensuring customers are kept informed during each step of the process, whilst managing their expectations in line with Time To Connect guidelines and ensuring the customer is ready for the work.

**What do I need?**

To be considered for this role, we would love you to have:

- Excellent customer service skills including complaint handing (written and verbal).
- Awareness and understanding of SSE Connections methodology and licensing conditions which relate to connections activities.
- Ability to effectively prioritise, plan and organise;
- I.T. literate being comfortable with Microsoft packages such as Word, Excel and Office.

**About our Business**

SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You’ll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.

**What's in it for you?**

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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