IT Support and Service Desk Operator
4 weeks ago
A position has arisen for an IT Service Desk Analyst working with an Asset Management firm based in London.
Be the first point of contact in resolving 1st and 2nd line support calls
• Support Senior Analysts on the production of service management information for senior management
• Assist with project work where needed
• Provide cover to the business from 07:00 – 19:00 on a shift basis
• Provide on-call support from 19:00 – 07:00 weekdays and 24hr on weekends. Experience working with ServiceNow
• Prior experience working within a 1st/2nd line Desktop Support role
• Knowledge of Windows 10 or equivalent
• Knowledge of Microsoft Office 2016 including Outlook
• Understanding of Microsoft Active Directory
• Experience of configuring mobile devices e.g. iOS and Android
• Ability to use helpdesk management tools to log/monitor/close client problems/requests
• Ability to identify, isolate and resolve IT problems / requests
Familiarity with Microsoft Certificate Services and E-mail Encryption
• Understanding of Microsoft Systems Centre Configuration Manager
• Successful candidates will join existing Service Desk teams within a fast-paced environment and have the following personal qualities:
• Good time management / planning – manages personal workload effectively, sets realistic and achievable targets and delivers against them
To discuss further, please contact the Financial Services team at Venn Group.
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