Current jobs related to Service Desk Engineer - London - Sereno IT Support

  • IT Help Desk/Service Desk Engineer

    3 weeks ago

    London, United Kingdom Harrington Starr Full time €250

    Service Desk Engineer Linux / MDM / InTune / VLAN £We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team and working on the JML tasks and providing Linux system support. Experience providing 1st and 2nd line support ...

  • IT Help Desk/Service Desk Engineer

    4 weeks ago

    London, United Kingdom Harrington Starr Full time €250

    Service Desk Engineer Linux / MDM / InTune / VLAN £We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team and working on the JML tasks and providing Linux system support. Experience providing 1st and 2nd line support ...

  • Service Desk Engineer

    3 weeks ago

    London, United Kingdom Harrington Starr Full time

    Service Desk EngineerAre you the right candidate for this opportunity Make sure to read the full description below.Linux / MDM / InTune / VLAN£250 Per day (Outside IR35)We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team...

  • Service Desk Engineer

    5 days ago

    London, United Kingdom Harrington Starr Full time

    Service Desk EngineerAre you the right candidate for this opportunity Make sure to read the full description below.Linux / MDM / InTune / VLAN£250 Per day (Outside IR35)We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team...

  • IT Service Desk Engineer

    2 weeks ago

    London, Greater London, United Kingdom Harrington Starr Full time

    Job Summary:We are seeking an experienced Service Desk Engineer to join our team at Harrington Starr. As a Service Desk Engineer, you will be responsible for providing first and second-line support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and remote desktop Troubleshoot and resolve technical issues with Linux...

  • Service Desk Engineer

    4 weeks ago

    London, United Kingdom Harrington Starr Full time

    Service Desk EngineerLinux / MDM / InTune / VLAN£250 Per day (Outside IR35)We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team and working on the JML tasks and providing Linux system support.Experience required:Experience...

  • Service Desk Engineer

    1 day ago

    london, United Kingdom Harrington Starr Full time

    Service Desk Engineer Linux / MDM / InTune / VLAN £250 Per day (Outside IR35) We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team and working on the JML tasks and providing Linux system support. Experience required:...

  • Service Desk Engineer

    3 weeks ago

    London, United Kingdom Harrington Starr Full time €250

    Service Desk Engineer Linux / MDM / InTune / VLAN £250 Per day (Outside IR35) We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team and working on the JML tasks and providing Linux system support. Experience required: ...

  • Service Desk Engineer

    4 weeks ago

    London, United Kingdom Harrington Starr Full time €250

    Service Desk Engineer Linux / MDM / InTune / VLAN £250 Per day (Outside IR35) We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team and working on the JML tasks and providing Linux system support. Experience required: ...

  • IT Service Desk Engineer

    2 weeks ago

    London, Greater London, United Kingdom Harrington Starr Full time

    Job Summary:We are seeking an experienced Service Desk Engineer to join our team at Harrington Starr. As a Service Desk Engineer, you will be responsible for providing first and second-line support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and remote desktop Troubleshoot and resolve technical issues with Linux...

  • Service Desk Engineer

    2 weeks ago

    London, United Kingdom Harrington Starr Full time

    Service Desk EngineerLinux / MDM / InTune / VLAN£250 Per day (Outside IR35)All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be...

  • Service Desk Engineer

    2 weeks ago

    London, United Kingdom Harrington Starr Full time

    Service Desk EngineerLinux / MDM / InTune / VLAN£250 Per day (Outside IR35)All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description.We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be...

  • Service Desk Engineer

    16 hours ago

    london, United Kingdom Harrington Starr Full time

    Job DescriptionService Desk EngineerLinux / MDM / InTune / VLAN£250 Per day (Outside IR35)We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team and working on the JML tasks and providing Linux system support.Experience...

  • IT Help Desk/Service Desk Engineer

    2 weeks ago

    London, United Kingdom ZKM Consulting Full time

    Job Title : IT Service Desk Engineer Type: Permanent / Full-Time Salary : up to £40,000 base salary + 15% bonus + attractive benefits ** On-call rota for Out of Hours support (1 week every 6-7 weeks). ** Our client is a trusted technology partner for privately owned, global businesses, delivering secure and efficient IT operations. Their clients...

  • IT Help Desk/Service Desk Engineer

    2 weeks ago

    London, United Kingdom ZKM Consulting Full time

    Job Title : IT Service Desk Engineer Type: Permanent / Full-Time Salary : up to £40,000 base salary + 15% bonus + attractive benefits ** On-call rota for Out of Hours support (1 week every 6-7 weeks). ** Our client is a trusted technology partner for privately owned, global businesses, delivering secure and efficient IT operations. Their clients...

  • Service Desk Engineer

    2 days ago

    London, Greater London, United Kingdom Henderson Scott Limited Full time

    2nd Line Service Desk EngineerHenderson Scott Limited is seeking a skilled 2nd Line Service Desk Engineer to join our team in London. As a key member of our IT department, you will be responsible for providing technical support and solutions to our clients.Key Responsibilities:Manage and support technical solutions such as physical servers, networking, SAN...

  • Service Desk Engineer

    1 day ago

    London, Greater London, United Kingdom Henderson Scott Full time

    2nd Line Service Desk EngineerHenderson Scott is seeking a skilled 2nd Line Service Desk Engineer to join our team in London. As a key member of our IT department, you will be responsible for providing technical support and solutions to our clients.Key Responsibilities:Manage and support physical servers, networking, SAN infrastructure, virtualised...

  • Service Desk Engineer

    2 days ago

    London, Greater London, United Kingdom Henderson Scott Limited Full time

    2nd Line Service Desk EngineerHenderson Scott Limited is seeking a skilled 2nd Line Service Desk Engineer to join our team in London. As a key member of our IT department, you will be responsible for providing technical support and solutions to our clients.Key Responsibilities:Manage and support technical solutions such as physical servers, networking, SAN...

  • Service Desk Engineer

    1 day ago

    London, Greater London, United Kingdom Henderson Scott Full time

    2nd Line Service Desk EngineerHenderson Scott is seeking a skilled 2nd Line Service Desk Engineer to join our team in London. As a key member of our IT department, you will be responsible for providing technical support and solutions to our clients.Key Responsibilities:Manage and support physical servers, networking, SAN infrastructure, virtualised...

  • Service Desk Engineer

    4 weeks ago

    London Area, United Kingdom Harrington Starr Full time

    Service Desk EngineerLinux / MDM / InTune / VLAN£250 Per day (Outside IR35)We are recruiting for an immediately available service desk engineer to join our client with a global headcount of 300 - 500 employees. You will be joining an established service desk team and working on the JML tasks and providing Linux system support.Experience required:Experience...

Service Desk Engineer

4 months ago

London, United Kingdom Sereno IT Support Full time

TITLE: Service Desk Engineer (2nd Line)

LOCATION: London/remote hybrid

HOURS: Monday to Friday: 9am – 6pm

SALARY: £35-40K (depending on Experience)


1. Who are Sereno?

At Sereno we are looking to shake up the MSP (Managed Service Provider) industry, by utilising the best new emerging technologies,

providing creative commercial offerings that encourage mutually beneficial partnerships, and focusing on our

company culture and people above all else.

We are privately owned business with a focus on creating strong partnerships and relationships between all

our staff at any level and with all our clients. We are looking for creative thinkers, technology enthusiasts, and

customer service heroes, to help us scale this business.

It’s a perfect time to join us now, as we will always prioritise internal promotions, personal development plans,

and provide various new opportunities and roles as we grow. Come be a part of this exciting journey and be a

part of shaping the most innovative MSP out there


2. What you will do

• Be the first point of contact for clients with technical queries over the phone, our ticketing system and

online chat.

• You will also act as the escalation point for 1st line engineers.

• Liaising with clients throughout the lifecycle of the service ticket, ensuring issues are closed off and

communicated to clients and providing an excellent customer service and experience.

• Meet Service Desk SLA’s including fast phone pickups, first time resolution and customer satisfaction

scores.

• You will be working from home 70% of the time but will need to attend client sites when needed,

work from the office or attend company training and events.

• Keep the Service Knowledge Management System up to date.

• Have the opportunity to work on various client and proactive projects.


3. What you will need: The successful candidate will be able to demonstrate the following experience:

• Minimum 3 years’ experience as a service desk engineer in an MSP (Managed Service Provider).

• Have proven experience resolving 2nd line escalation requests.

• Ability to diagnose and resolve hardware or software issues.

• Excellent written and verbal communication skills

• Prioritising and managing many open cases at one time.

• Able to work autonomously and use initiative, with a proactive attitude.

• Good knowledge of internet security and data privacy principles is a MUST

• Knowledge of Windows 10/11, MacOS and Active Directory, and experience with Microsoft Azure

• Knowledge of Office 365; experience supporting Outlook, OneDrive, SharePoint & Teams

• Desirable: Knowledge of Google Gsuite, Box, Dropbox and VoIP systems

• Must be eligible to work in the UK

• Must live in London or have easy/ multiple commutable links into the city.


4. Who are we looking for: The successful candidate will have the following characteristics:

• Highly organized and able to plan effectively to meet deadlines.

• Persistent and resilient under pressure, with a good sense of humour

• Able to work autonomously and use initiative, with a proactive attitude.

• Passionate about delivery and the user experience with an appreciation and empathy for nontechnical customers in a fast-paced environment.

• Good team player who is able to maintain a strong, professional interdepartmental relationships,

yet willing to take personal responsibility for issues.

• Well presented, confident and has the ability to effectively communicate with different levels of management

• Has the ability to build rapport.


5. Why you will love working for us:

• Working with the latest technology and tools

• 25 days holiday, plus bank holidays and your Birthday off

• Pension scheme

• Regular social activities and quarterly paid for overnight stays in London.

• Continuous career progression and with regular monthly reviews and weekly check-ins

• Full training and development plan as soon as you join.

• Be part of a fun and amazing team


If you have any questions or wish to apply please email: careers@seneroit.co.uk