Business Support Hub

3 weeks ago

Bristol, United Kingdom BDO UK LLP Full time

Ideas | People | Trust

We’re BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today’s changing world.

We work with the companies that are Britain’s economic engine – ambitious, entrepreneurially-spirited and high‑growth businesses that fuel the economy – and directly advise the owners and management teams leading them.

We’ll broaden your horizons

Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operation remains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, you’ll enjoy a friendly and supportive environment – and plenty of variety to keep you on your toes. Want to play your part in our international operation?

We’ll help you succeed

Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships.

You’ll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO’s partners to help businesses effectively. You’ll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with.

The Business Support Hub (BSH) is recruiting additional Senior Assistants to join their busy team. The BSH sits within the National Business Support Stream (NBSS) and provides administration support to the client facing members of the firm.The BSH is committed to delivering exceptional support and quality work across all areas of the business, whether it be creating engaging documents, assisting with the client take-on process or involvement in one-off projects.

The role focusses on Quality Assurance and becoming a subject matter expert in all areas where the BSH provides support. The successful candidate will play a key role in contributing to the success of the Business Support Hub and will be an integral part of the team, delivering training and providing feedback.In this key role you will:

  • Review all documents prepared by the BSH Assistants checking spelling, formatting and compliance with the firm’s brand guidelines
  • Deal with complex and challenging tickets with the support of other team members if required
  • Proactively manage your work queue and call out any issues to the team associate
  • Support the team Associate in maintaining SLA’s
  • Engage with requestors to understand the task if required
  • Pro-actively engage, build & maintain relationships with requestors
  • Become an integral part of the wider business support operation via team huddles, covering for colleagues as and providing feedback coaching to colleagues
  • Stepping up as cover for the Associate in their absence as required
  • Maintain a high quality of work throughout all processes in line with Quality Assurance frameworks
  • Adhere to the BDO workable framework
  • Be open to feedback to improve performance

You’ll be someone with:

  • Excellent attention to detail, literacy & numeracy skills
  • IT skills - strong working knowledge of MS Office (i.e., Outlook, Excel, Word, Teams) andsimilar desktop applications
  • Willingness to learn new systems is essential
  • Well presented with a professional level of communication – both verbal and written
  • Strong time management, organization skills and the ability to priorities and complete tasks with limited supervision
  • Ability to work well in a team environment
  • Experience in working in an admin role

You’ll be able to be yourself; we’ll recognise and value you for who you are and celebrate and reward your contributions to our business. We’re committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand.

At BDO, we’ll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development.

We’re in it together

Mutual support and respect is one of BDO’s core values and we’re proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we’ll support you at every stage in your career, whatever your personal and professional needs.

Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you’ll always have access to the people and resources you need to do your best work.

We know that collaboration is the key to creating value and satisfying experiences at work, so we’ve invested in state-of-the-art collaboration spaces in our offices. BDO’s people represent a wealth of knowledge and expertise, and we’ll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you’ll never stop learning at BDO.

We’re looking forward to the future

At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we’re always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions.

We’ve got a clear purpose, and we’re confident in our future, because we’re adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

#LI-LM1

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