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Assistant Technical Account Manager
4 months ago
Technical Account Manager
Are you an established Quality Supervisor or Quality Technician seeking your next step up in your career?
Worked within a similar role in a fast paced manufacturing environment?
Major Recruitment are seeking an experienced Assistant Technical Account Manager to join our client's site at their manufacturing site in Leicester.
The Assistant Technical Account Manager will be a key team player within the Technical Team, responsible for managing all technical aspects of key accounts on a day-to-day basis. To support the Senior Technical Account Manager regarding all specified customer technical contacts and to ensure that the business is seen as a proactive supplier for all Technical matters.
Key Responsibilities as Technical Account Manager:
Receipt, recording and acknowledgement of complaints from customers.
Inform relevant Commercial Manager, other relevant departments and sites of customer complaints.
Agree action to be taken in conjunction with manufacturing site and Senior Technical Account Manager.
To prepare weekly and monthly complaints reports and charts for internal and customer use.
Produce complaints report for Quality Meetings and Senior Management Reviews.
To liaise with relevant manufacturing site/Head Office and customers in the investigation of requests.
To prepare samples (e.g. nutritional, foreign body analysis) and send to relevant laboratories e.g. To process, complete and review customer product specifications for specified accounts under the supervision of the Senior Technical Account Manager.
To follow and comply with the Quality/ISO document control systems in place.
Provide support to the Senior Technical Account Manager with regard to audit reports.25 days holiday + bank holidays
Pension Fund
Career progression
Skills required for Assistant Technical Account Manager:
Computer literacy (Word, Excel, PowerPoint)
Fluent in French (written and verbal)
Understanding of food technologyQualifications
Qualification in Quality Assurance with an FMCG environment, or industry experience.
HACCP Level 3, Level 4 would be desirable.
Level 3 Food Safety, Level 4 would be desirable.
Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment, or contract you will find our staff professional and courteous and our interview process straight forward.
