Support & Product Specialist
2 weeks ago
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
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The Stryker Product Support Specialist responsibilities include directly supporting all Stryker products associated with Joint Replacement procedures (including robotic surgery with Mako). This role within Stryker UK will focus on servicing and supporting our clinical customers to strive for best-in-class specialist support with procedural excellence.
Additional responsibilities include working with the local sales team to coordinate training and events and managing day to day requirements of business support, ensuring Stryker delivers exceptional levels of service to our broad range of customers.
Servicing existing and new customer base within the theatre and clinical environment.
Providing support for MAKO robotic procedures, and manual joint replacement surgeries.
Providing theatre and wider HCP staff with training on Stryker products.
Working closely with team members within the defined region, and the Regional Sales Manager, to ensure customer service levels are best in class.
Auditing theatre Stryker stock (implants, disposables and instruments), managing consignment inventory and ensuring good asset management practice.
Implementation of training, provision of instruments and implementation of new Stryker business. This could include organizing and conducting training workshops and events for a broad customer group.
Observing customer needs and liaising with sales colleagues to follow up on and introduce new or additional Stryker products and/or support.
Developing an understanding of the local healthcare environment and regional strategy.
Theatre experience or professional training in a medical environment preferred. Minimum 2 years’ theatre or medical experience.
Commercial knowledge and an understanding of cost pressures surrounding theatres and surgical procedures is important.
Computer skills – MS Office, Excel etc.
Flexible to change.
About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.
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