Product Specialist Full Time

2 weeks ago


Newbury Berkshire, United Kingdom Stryker Group Full time

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Learn more about our employee referral program
The Product Specialist is tasked with supporting the growing Stryker Joint Replacement business in Greater Manchester by promoting Hip and Knee products to Orthopaedic Surgeons and optimizing customer service, growing existing accounts through technical expertise.
The job requires professional knowledge gained through substantial applicable work experience, to supplement formal knowledge, in order to apply principles and concepts of own subject/technical discipline in resolving issues as they arrive.The job requires attention to detail in making evaluative judgements based on the analysis of factual information. Using open questioning techniques to ascertain customer's needs and has good working knowledge of key brands to open opportunities for the sales team to sell. Uses customer troubleshooting opportunities to grow and protect the business.
Commercial Awareness: Understands that there are multiple stakeholders in the decision-making process and asks appropriate questions to identify the stakeholders.
Planning, prioritizing, and executing of required activities and customer support.
Support/maintenance of existing customers to maintain customer satisfaction/quality and collaboration with the Sales Team and other departments.
Development of short and medium-term strategies in collaboration with the customer to secure/strengthen the Stryker position.
Market observations to strengthen own position and constant analysis of responsible area
Participate in in-house meetings to discuss organizational, development, and business issues and enhance relevant knowledge and skills
Administration of IT based customer database/CRM-Tool
Use proprietary software to prepare pre-operative CT scans for assigned cases and assist surgeons in pre-operative implant planning, implant sizing and positioning.
Troubleshoot and solve technical issues related to the robot independently or field escalation matters appropriately.
Partner with Field Service team effectively to ensure technical issues are resolved and maintenance is delivered.
Build knowledge of Stryker implants and instrumentation and mastery of the robot and its different applications in order to become a trusted “go-to” for all case coverage types (robotic and manual).
Complete Mako 101 and 201 training for all robotic-assisted surgery applications. Complete JR 101 and 201 training and develop an understanding of all basic manual procedures.
Excellent communication skills with proficiency in spoken and written English.
Analytical and planning skills.
Flexible approach to work to adapt to changes.
Strong teamwork and networking skills.
Commercial and business awareness.
Valid driving license.
Ability and self-confidence to meet the customer on an equal footing to discuss medical and economic issues
Self-employment: Willingness to travel
Collaborative partners, you build and leverage relationships to bring together ideas, data and insights to drive continuous improvements and ultimately to secure wins within your own team as well as in other teams/functions across the business.
High Ethics & Integrity, we want you to win in the right way, that’s a fundamental building block of Stryker’s vision of being the most admired company in healthcare.
About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.



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