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Customer Service

4 months ago

Sutton Coldfield West Midlands, United Kingdom Flannery Plant Full time

Machine Control - Technical Support

Location Birmingham Office and Field Based

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. The main function of the position is to provide technical support to customers on operational or maintenance and service of GPS machine control products.

The Technical Support will diagnose potential hardware, software and systems failures using established procedures and determines most cost-effective repair/resolution to minimize customer downtime.

Handle email and telephone support to customers and colleagues for products so customers are satisfied and realize an immediate return on their investment.

· Responsible for all aspects of standard product installation, alongside Flannery GPS Service Engineers.

· Assist with Machine Control Installations and associated products ( GPS Base Stations)

·Strong communication skills, both verbally and in writing.

· Demonstrate and project a high level of energy and enthusiasm.

· Must be comfortable with learning new computer applications.

· Must be proficient with Microsoft Word, Excel and Outlook.

· Willing to travel, as required.

Two-plus years technical, Land- Survey and/or Civil engineering Survey experience.

Degree in Civil engineering or HNC Diploma in Construction Surveying