IT Service Specialist

3 weeks ago


Bournemouth Dorset, United Kingdom Hays Full time

Are you passionate about technology and providing exceptional service? As an IT Service Desk Specialist, you’ll be the frontline hero, providing top-notch support and services for my client’s standard applications and infrastructure. You’ll manage service requests and be the first point of contact for all IT-related issues, ensuring the operations run smoothly.

Incident & Request Management: Be the problem-solver, ensuring quick resolution of incidents and fulfillment of service requests.
Knowledge & Asset Management: Keep the IT knowledge base and assets up-to-date and in check.
Continual Service Improvement: Embrace and implement ITIL best practices to enhance services.
Documentation & Compliance: Maintain meticulous records and adhere to company policies, including IT and Health & Safety guidelines.

A solid understanding of IT operational support frameworks.
At least 2 years of experience in IT support or a similar role.
ITIL v4 Foundation and MCP certifications are a plus.

Opportunities for professional growth and involvement in IT projects.
Competitive salary and benefits package. Great overtime rates.

Hours of Work: You’ll be part of a rotating schedule to ensure coverage during business hours, including weekends.



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