Service Management Support Analyst
4 weeks ago
Estates Support Manager & Service Charge Analyst
30k - £35k plus car allowance
Beach Baker is delighted to be working with a client-side company who are seeking an Estates Support Manager, this would be someone who can handle a variety of tasks related to estate management, service charge analysis, and administrative support.
My client is seeking a candidate with an attitude to learn, have an interest in the property space, be customer focused and has the desire to make processes better and more efficient.
Provide High-Quality Service: Ensure a customer-oriented approach is maintained in providing services to both commercial and residential tenants.
Optimise service charge cost recovery to maximise the profit potential of each estate.
Manage Service Charge Budget and Reconciliation : Oversee the collection, production, and distribution of service charge budget and reconciliation data. Prepare and issue reports to tenants, including drafting and reviewing annual service charge booklets.
Handle Service Charge Queries: Serve as the initial point of contact for internal and external inquiries related to service charges.
Manage Floor Area Data and Apportionments: Oversee all floor area data and service charge apportionments.
Schedule and coordinate interdepartmental meetings, tenant meetings, and meetings with contractors.
Produce and distribute documents and emails for the Estates Team as requested.
Compile and Report Data: Assist in compiling Estates data for internal reporting requests, Board reports, and management of team KPIs. Prepare activity reports and provide statistical data as needed.
Assist with updating vacant property schedules, Live Tracker, and other Estates property schedules.
Database Management: Update and maintain the NetSuite database, inventory, and filing systems, either electronically or manually, including archive filing.
Liaise with Estates Managers to produce vacant property particulars and maintain/upload them onto the company website.
Integrate Financial Data: Integrate financial data such as purchase order numbers, quotations, and invoices with PPM/Reactive repairs spreadsheet.
They should also have proficiency in database management and financial analysis.
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