Customer Services Manager

2 weeks ago

Hook Hampshire, United Kingdom STI Limited Full time

BE PART OF SOMETHING EXCITING We are part of Emerging Technology and Internet of Things and we would love for you to be part of this for future generations to come

We currently have an exciting opportunity for you to join STI Ltd as Customer Services Manager , based at our manufacturing site in Hook. This is a fantastic opportunity for proactive and hardworking individuals to join a busy and fast-paced team. This role is offered on a full time, permanent basis.

This will be in our Customer Account Management department where people pride themselves in giving the best customer service to our clients.

As a Customer Services Manager , you will manage Customer Account Management team at Hook, ensuing customer satisfaction via effective communication, while maintaining customer accounts through the full customer life cycle.

The Customer Services Managerrole will involve:

  • Management of the Customer Account team
  • Developing growth within designated accounts.
  • Ensuring that customer expectations are met and are in line with business objectives.
  • Responsibility for maintaining the forecast of designated accounts and monitoring risks to output.
  • Assisting external sales in setting sales forecasts and striving to meet financial targets.
  • Participating in the identification of business improvement opportunities and their subsequent implementation.
  • Supporting quoting, aged debt and inventory management.
  • Conducting presentations and managing meetings where necessary.
  • Providing regular reports and presenting Key account information to senior management.
  • Point of contact for designated accounts to deliver customer service excellence. Liaising on a cross departmental basis to drive through output ensuring to expedite orders and deliveries.

For this role you will need:

  • Extensive experience in a customer service environment within electronics manufacturing
  • Strong experience working to and achieving sales targets
  • Good knowledge of Microsoft Office to include Excel, Word, PowerPoint and Outlook
  • Knowledge of PCBs / electronics is desirable
  • UK travel will be required and occasional international travel may be required. Epicor experience is desirable. Excellent communication and interpersonal skills, able to successfully liaise with employees across different levels of the Company internally and externally
  • Strong level of focus and self-motivation with a positive attitude
  • High level of customer focus
  • Excellent presentation skills
  • Project management skills
  • Excellent time management skills
  • Flexible and proactive approach
  • Able to respond to changes in demand and meet tight deadlines
  • Ability to convey a professional image of the company

If you feel you have the skills and experience to become our Customer Services Manager and you are looking for exciting opportunities ahead,please click ‘apply’ today, we’d love to hear from you

This role is Hybrid , with 4 days in the office at our Hook site and travelling to visit clients when needed.

STI are a specialist Contract Electronics Manufacturer, serving world-class customers in high-reliability industries by providing a complete set of electronics design and manufacturing solutions in both printed circuit board assembly (PCBA) and full box-build manufacturing.

We have a longstanding and enviable history of supply excellence to the aerospace and defence sectors. This ranges from cockpit avionics through to in-flight entertainment systems

We offer 23 days holiday (plus Bank Holidays & Flex Days), early finish on a Friday, Flexible working opportunities, Company Pension Scheme, Health Cash Back Scheme, a range of discounts and excellent training and development opportunities. We also pay for professional memberships on a case-by-case basis.

A full job description is available on request

The ability to achieve UK security clearance may be required for some roles.

All applicants should have the Right to Work in the UK, as we are unable to offer sponsorship for this role.

#J-18808-Ljbffr

  • Customer Service Manager

    2 weeks ago

    Hook, Hampshire, United Kingdom STI Limited Full time

    We are part of Emerging Technology and Internet of Things and we would love for you to be part of this for future generations to come! We currently have an exciting opportunity for you to join STI Ltd as Customer Services Manager , based at our manufacturing site in Hook. This role is offered on a full time, permanent basis. This will be in our...

  • Customer Service Administrator

    1 week ago

    Hook, Hampshire, United Kingdom Pertemps Basingstoke Full time

    Customer Service Administrator Pertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, temp to perm position. The main purpose of the role is to provide superior customer service support to all customers and stake holders. Responsibilities as an Customer Service...

  • Customer Service Administrator

    3 days ago

    Hook, United Kingdom Mulberry Recruitment Full time

    **Customer Service Administrator** **Location : Hook** **Salary : £24,000 + benefits** **Monday to Friday 8am - 5pm** **Are you an experienced Customer Service Administrator looking for a new and exciting role?** **Daily Duties** Your primary role will be to support the Customer Service Manager with the day to day administration of a busy customer...

  • Customer Service Administrator

    Found in: beBee S GB - 3 weeks ago

    Hook, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, temp to perm position.The main purpose of the role is to provide superior customer service support to all customers and stake holders.Responsibilities as an Customer Service Administrator:-...

  • Customer Service Administrator

    Found in: Whatjobs ES C2 - 1 week ago

    Hook, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, temp to perm position.The main purpose of the role is to provide superior customer service support to all customers and stake holders.Responsibilities as a Customer Service Administrator:-...

  • Customer Service Administrator

    Found in: Whatjobs ES C2 - 1 week ago

    Hook, United Kingdom Pertemps Basingstoke Full time

    Customer Service AdministratorPertemps are currently recruiting for a Customer Service Administrator to join a Manufacturing business based in Hook. This is a full-time, temp to perm position.The main purpose of the role is to provide superior customer service support to all customers and stake holders.Responsibilities as an Customer Service Administrator:-...

  • Service & Parts Manager

    3 hours ago

    Hook, Hampshire, United Kingdom Chicane Full time

    SERVICE & PARTS MANAGER Job Brief We are looking for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians. Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed. Parts Manager responsibilities include...

  • Parts and Service Manager

    Found in: Jooble UK C2 - 6 days ago

    Hook, Hampshire, United Kingdom Chicane Full time

    SERVICE & PARTS MANAGER Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed.

  • Parts and Service Manager

    6 days ago

    Hook, Hampshire, United Kingdom Chicane Full time

    SERVICE & PARTS MANAGER Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed.

  • Service & Parts Manager

    4 days ago

    Hook, Hampshire, United Kingdom Chicane Full time

    SERVICE & PARTS MANAGERJob BriefWe are looking for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians.Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed. Parts Manager responsibilities include...

  • Customer Service Administrator

    1 day ago

    Hook, United Kingdom SP Consultancy Service Full time

    **About the Company** Our client is a fast-growing UK manufacturer of satellite communication equipment. Their focus on customer service alongside their decades of commercial and engineering expertise has allowed them to become a major rival to the main North American suppliersin this industry. The company has also made several business acquisitions and...

  • Key Account Manager

    2 weeks ago

    Hook, Hampshire, United Kingdom STI Limited Full time

    We are part of Emerging Technology and Internet of Things and we would love for you to be part of this for future generations to come! We currently have an exciting opportunity for you to join STI Ltd as Key Account Manager , based at our manufacturing site in Hook. This role is offered on a full time, permanent basis. This will be in our Customer...

  • Service & Parts Manager

    2 weeks ago

    Hook, United Kingdom Chicane Full time

    SERVICE & PARTS MANAGERJob BriefWe are looking for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians.Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed. Parts Manager responsibilities include...

  • Service & Parts Manager

    3 weeks ago

    Hook, United Kingdom Chicane Full time

    SERVICE & PARTS MANAGERJob BriefWe are looking for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians.Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed. Parts Manager responsibilities include...

  • Service & Parts Manager

    2 weeks ago

    Hook, United Kingdom CareerBliss Full time

    SERVICE & PARTS MANAGERJob BriefWe are looking for aService & Parts Manager to join our team and act as a liaison between our customers and our Technicians.Service Manager responsibilities include management of 2/3 Technicians, greeting customers, listening to their needs and scheduling appointments as needed. Parts Manager responsibilities include...

  • Customer Development Manager

    Found in: Talent UK C2 - 3 weeks ago

    Hook, United Kingdom Elanco Full time

    At Elanco (NYSE: ELAN) – it all starts with animals!As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose –...

  • Client Services Administrator

    4 days ago

    Hook, Hampshire, United Kingdom St. James's Place Wealth Management Full time

    Client Services Administrator Location: Royal Wootton Bassett – SN4 Salary: £22,000 to £26,000 (depending on experience) + Bonus scheme, £100k DIS and Pension scheme with employer 5% contribution Hours: Full Time – 35 hours / in office Working as part of the team at an Appointed Representative of St. James’s Place Plc. This is an exciting...

  • Senior Client Servicing Administrator

    4 days ago

    Hook, Hampshire, United Kingdom St. James's Place Wealth Management Full time

    Client Services Administrator Location: Royal Wootton Bassett – SN4 Salary: £22,000 to £26,000 (depending on experience) + Bonus scheme, £100k DIS and Pension scheme with employer 5% contribution Hours: Full Time – 35 hours / in office Working as part of the team at an Appointed Representative of St. James’s Place Plc. This is an exciting...

  • Key Account Manager

    2 weeks ago

    Hook, Hampshire, United Kingdom STI Limited Full time

    BE PART OF SOMETHING EXCITING! We are part of Emerging Technology and Internet of Things and we would love for you to be part of this for future generations to come! We currently have an exciting opportunity for you to join STI Ltd as Key Account Manager , based at our manufacturing site in Hook. This is a fantastic opportunity for proactive and...

  • Customer Services Representative

    4 days ago

    Hampshire, United Kingdom CooperVision Full time

    **Customer Services Representative** **-** DEL2438**Description**JOB TITLE: - Customer Services Representative **DEPARTMENT**: Customer Service **LOCATION**: Delta Park, Fareham, UK **WORKING HOURS**: Monday, Tuesday, Friday 9:00am - 5:30pm, Wednesday, Thursday 9.00am - 5.15pm & 1 in 6 Saturdays 9.00am - 1.00pm (Currently Hybrid Working) **A brighter future...