Customer Development Manager

1 month ago

Hook, United Kingdom Elanco Full time

At Elanco (NYSE: ELAN) – it all starts with animals

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today

Position Description:

The purpose of role is to build solid relationships with buyers, business principals, Sales Managers and prescribers employed in the Merchant and Veterinary trade, offering high quality in-house CPD, sales support, sales effectiveness and promotion of the Company’s products and services, building value in the Elanco brand with prescribers and producers.

The person will be covering region of North of England.

Functions, Duties, Tasks:

Achieve annual sales targets linked to business and strategic account goals along with SFE metricsPriority of time and resource split between SAM account branches and direct businessWorks with the use of business plans within Elanco Partners plan alongside SAM to drive business in the areaEnsures stock holding and ordering regimes are in place so customers can run their business in line with seasonality. Aware of short-dated stock in the trade and aids the sell out to avoid stock write offDevelops a deep understanding of customer needs, expanding product and industry knowledge to mutually grow business. Is innovative and able to facilitate engaging in-house CPD training sessions and uses internal resources as appropriate to enhance account offeringLiaises on a regular basis with team members to identify local market needs to seize opportunities to develop new business – seen as conduit to this processThrough CVS establishes and creates clear customer value projects, ensuring there is win/win agreement prior to commitment of resourceCultivate customer relationship to promote and reinforce the Elanco value propositionOperates “Diamond” approach to account management, planning resource of Elanco Technical, Marketing, Business Value Development team & managementMeets assigned targets for profitable sales volume and strategic objectives in assigned accountsProactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones both long- and short-term objectivesEnsures customer complaints and product related issues are fed to HQ in line with AHP3 guidelines.Engage with key farmers in the region

Minimum Qualification (education, experience and/or training, required certifications):

University Bachelor Degree (preference for Agricultural, Life Science, Veterinary Science or Business) or equivalent experienceDemonstrated strong commercial business acumen and results driven/playing to win mindsetStrong technical ability and learning agilityYou will have a demonstrable interest and passion for the animal health industry and its stakeholders (vets, farmers, nutritionists, etc.)You will have a deep knowledge of the animal health industry and/or agriculture or demonstrate willingness to learnRelevant sales experience required (Animal Health or related industry preferred)

Additional Preferences

Passion for Ruminant business and especially sheep sectorDemonstrated success in persuasion, influence and negotiation skillsDemonstrated business acumen and results drivenDemonstrated ability to learn, impart and apply technical/scientific knowledge at appropriate levelsExcellent communication and presentation skills: both face-to-face and virtual. Ability to communicate orally & electronically with clarity, brevity and impactAbility to converse effectively and develop long-term business relationships at all levels of a customer organization from boots to boardOrganizational skills => strong balance of decision, attention and energyStrong sense of personal accountability and holding others accountable openly even if challengedDemonstrated ability to lead and coordinate others without direct line responsibility through daily demonstration of our values and cultureAbility to develop and continually grow long-term business relationshipsFlexible to learning new products and diseases over timeContinual drive to connect, explore and identify customer needs through persistent curiosity and effective sales skillsInnovative, creative and curious mindset, happy to consistently question and challenge status quoExcellent English—written and verbal

Other Information:

Travel: Field based travel with overnight stays based on customer and team requirements. The use of digital and virtual technology can be used effectively in this role.Location: This role has a specific geographical area and the ideal candidate would centrally reside within the area.

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