Customer Experience BI

2 weeks ago

Hook Hampshire, United Kingdom InterQuest Group Full time
Job Description

Job Title: Customer Experience BI & Performance Developer

Tech company in Hook

We are seeking a talented and experienced Customer Experience BI & Performance Developer to join our dynamic team at a tech company. This role is crucial in driving data-driven decision-making and enhancing customer experience through insightful reporting and analytics.

Key Skills and Qualifications:

  • 3+ years of Experience: Demonstrable experience in a technical role, particularly within or closely alongside a BI team.
  • Contact Centre MI/BI: Proven track record of delivering MI/BI solutions in fast-paced contact centre environments.
  • Data Visualization: Passion for data and reporting with strong data visualization development skills, capable of surfacing insights and actionable recommendations.
  • Time Management: Excellent time management skills with the ability to prioritize work effectively to meet business objectives.
  • Zendesk Expertise: Experience working with Zendesk as a ticketing system and Zendesk Talk as a telephony platform.
  • Communication Skills: Strong written and oral communication skills, able to translate complex findings into clear, impactful reports for stakeholders.
  • Real-Time Reporting: Experience with contact centre reporting tools, ideally Zendesk Explore, for real-time reporting.
  • Self-Starter: Proactive problem-solver with a strong ability to work independently or collaboratively within a team.
  • Stakeholder Management: Capable of building and maintaining strong relationships with stakeholders at all levels.
  • BI Tools: Hands-on experience with Power BI or similar BI tools for data visualization and reporting.
  • SQL Proficiency: Strong SQL skills for data querying and extraction from source systems/Data Warehouse.

Responsibilities:

  • Develop and maintain BI reports and dashboards to support the needs of various stakeholders.
  • Collaborate with cross-functional teams to gather requirements and deliver data-driven solutions.
  • Provide insights and recommendations based on data analysis to drive improvements in customer experience.
  • Ensure data accuracy and consistency in reporting through proper validation and testing.
  • Continuously optimize BI solutions to enhance performance and usability.

My client is a leading tech company committed to revolutionizing customer experiences through innovative solutions. Join our team of talented professionals dedicated to leveraging data to drive business decisions and improve customer satisfaction.

If you are passionate about data, possess excellent analytical skills, and thrive in a collaborative environment, we encourage you to apply for this exciting opportunity.

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