Customer Service Administrator
2 weeks ago
**Customer Service Administrator**
**Location : Hook**
**Salary : £24,000 + benefits**
**Monday to Friday 8am - 5pm**
**Are you an experienced Customer Service Administrator looking for a new and exciting role?**
**Daily Duties**
Your primary role will be to support the Customer Service Manager with the day to day administration of a busy customer support team.
This will include ensuring the order lifecycle and lifetime support of the customer is delivered in line with the company procedures
Champion the customer support system, ensuring all support requests are responded to within the agreed timescales and to the customer satisfaction
Process repair/maintenance orders in a timely and efficient manner
Provide day to day support to the internal stakeholders, agents and customers
Coordinate with the customer/agents and internal departments when remote or on-site installation and training is required
Generate various weekly/monthly reports
Arrange the outward shipping of orders and supporting the Logistics Administrator when required (training will be given)
**Knowledge, Skills, Qualifications and Experience**
Previous experience within an administration / co-ordination role is desired
Previous customer service/facing role would be an advantage.
Excellent verbal and written communication skills
Excellent attention to detail
Excellent time management
Must be organised, methodical, able to multi-task.
A team player, with a strong desire to succeed, and a can do attitude
Ability to work well under pressure.
Have a high level of initiative and ability to work independently with minimum supervision
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