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Service Coordinator Part-time Permanent

4 months ago


Perry Barr West Midlands, United Kingdom Pontem Recruitment Full time €26,000

The business is family owned and utilises the latest technology and innovative manufacturing systems with an extensive customer portfolio across the UK. On the back of its success and growth, they are now seeking a Service Coordinator to join the Team.
With over 700 distributors UK Wide, A Service Coordinator is now required to join the team on a permanent basis at their Birmingham facility.
Providing premium customer service, answering calls and responding to customer enquiries
Whilst coordinating alongside the service team, being responsible to book services, repairs and arrange installation dates
Maintaining effective communication channels between customers, service and sales team to ensure smooth operations and customer satisfaction
Managing administrative tasks, maintaining service records, generating reports and updating customer databases
Previous experience of working in a customer service/ planning/ coordinating or similar role, ideally within engineering/manufacturing
Must be computer literate with the ability to use Microsoft office and proficient with customer relationship management (CRM) software
Must have good organisational and time-management skills
Our client uses Sicon for Sage platform for customer management - any prior experience would be desirable
On offer is the chance to join one of the brand leaders with a flair for innovation, our trailblazing success sees them export their machines to over 70 countries across five continents. Working Monday to Friday with a salary of up to £26,000 with opportunities to progress within the business.
For more information on this role please contact us at our Birmingham office on (phone number removed) or email me at .