Technical Specialist

3 weeks ago


Telford Shropshire, United Kingdom Getac Full time

About the job

Responsibilities

Main responsibility of role will be full demo management:

  • Capturing demand and arranging order of Alpha, Beta and MP Units
  • Provide recommendation for ordering accessories
  • Returning Alpha/Beta units for credit
  • Applying ECNs/PCNs to demo stock, keeping full log of applied changes
  • Daily management of the demo system
  • Arrange shipments and fit accessories as needed
  • Re-image returned units and complete return process
  • Manage recycling of old devices and accessories
  • Manage demo stock levels across all areas
  • Chasing back outstanding demo from customers
  • Monthly reporting of outstanding demo kit for return
  • Collect and distribute customer feedback

Technical responsibility will include:

  • Technical issue management and escalation
  • Customer facing technical query management
  • Document and log all technical issues within central database and ensure all issues are kept up to date
  • Proactive support on products and projects to anticipate and escalate potential issues to management and GTC technical teams
  • During technical engagement identify key solution vendors that are critical for customer and feed the details to the EMEA solutions team

Essential Experience Required

  • 2 Years general experience within the IT environment
  • Detailed knowledge and understanding of PC architecture, including operating systems and BIOS

Competencies

  • Self-motivated individual capable of working individually and within a small team and other departments
  • Advanced skills in standard Microsoft Office packages
  • Ability to manage multiple issues and prioritize accordingly
  • Excellent written and spoken communication skills for both internal and external correspondence
  • Analytics skills and data management


  • Technical Specialist

    2 weeks ago


    Telford, Shropshire, United Kingdom Getac Full time

    About the job Responsibilities Main responsibility of role will be full demo management: Capturing demand and arranging order of Alpha, Beta and MP Units Provide recommendation for ordering accessories Returning Alpha/Beta units for credit Applying ECNs/PCNs to demo stock, keeping full log of applied changes Daily management of the demo system ...


  • Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at In Technology Group Limited. As a Technical Support Specialist, you will play a key role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and guidance to end-users on IT systems and...


  • Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at In Technology Group Limited. As a Technical Support Specialist, you will play a key role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and guidance to end-users on IT systems and...


  • Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at In Technology Group Limited. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and guidance to end-users on IT systems and...


  • Telford, Telford and Wrekin, United Kingdom In Technology Group Limited Full time

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at In Technology Group Limited. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and infrastructure.Key Responsibilities:Provide technical support and guidance to end-users on IT systems and...


  • Telford, United Kingdom Babcock International Group Full time

    Job Title: Technical Quality Specialist Location: DSG Donnington, TelfordCompensation: Up to £42, + BenefitsRole Type: Full time / Permanent Role ID: SF At Babcock we’re working to create a safe and secure world, together, and if you join us, you can play your part as a Technical Quality Specialist at the DSG Donnington site in Telford. The role As a...


  • Telford, Telford and Wrekin, United Kingdom L&C Employment Consulting Full time

    Technical Support Specialist - Permanent PositionCompany: L&C Employment ConsultingWe are currently seeking a dedicated Technical Support Specialist to join a dynamic and expanding organization. This role is ideal for an IT professional eager to enhance their expertise while contributing to a collaborative team environment.Key Responsibilities:Provide...


  • Telford, Telford and Wrekin, United Kingdom Omega Resource Group Full time

    Position OverviewTechnical Support Specialist (Automation Systems)Midlands Region (Domestic & Global Travel)Compensation Based on Expertise + Company VehicleOur organization is a frontrunner in the implementation of automated technologies across sectors such as Consumer Goods, Automotive, and Maritime. We are in search of a Technical Support Specialist who...


  • Telford, Telford and Wrekin, United Kingdom Getac Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our team at Getac. As a Technical Specialist, you will be responsible for managing our demo stock, providing technical support, and ensuring the smooth operation of our technical systems.Key ResponsibilitiesDemo Management:Capture demand and arrange the order of Alpha, Beta, and MP...

  • Quality Manager

    2 months ago


    Telford, Shropshire, United Kingdom Technical Network Full time

    A fantastic opportunity for an experienced Quality Manager to join a global manufacturing organisation and afford the flexibility to support both ongoing production issues and be involved with strategic programmes. Quality Manager – Automotive Location - Shropshire Salary – £60000 + benefits Our client is a specialist automotive manufacturer...


  • Telford, United Kingdom L&C Employment Consulting Full time

    Technical Support Specialist - Permanent PositionA well-established organization is on the lookout for a proficient Technical Support Specialist to become a part of their dedicated team. This permanent role is perfect for an IT expert eager to develop their expertise within a nurturing atmosphere.Key Responsibilities: Keeping a detailed record of IT-related...


  • Telford, Telford and Wrekin, United Kingdom oilandgas Full time

    Job DescriptionJob Title: Senior Technical SpecialistJob Summary:We are seeking a highly skilled Senior Technical Specialist to join our Transactional Tendering team at Schneider Electric. As a key member of our team, you will be responsible for providing technical expertise and support to our customers, ensuring that their project requirements are met and...


  • Telford, Telford and Wrekin, United Kingdom oilandgas Full time

    Job DescriptionJob Title: Senior Technical SpecialistJob Summary:We are seeking a highly skilled Senior Technical Specialist to join our Transactional Tendering team at Schneider Electric. As a key member of our team, you will be responsible for providing technical expertise and support to our customers, ensuring that their project requirements are met and...


  • Telford, Telford and Wrekin, United Kingdom KUHN Full time

    Job SummaryWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at KUHN. As a key member of our After Sales department, you will be responsible for providing exceptional technical support and training to our dealer network.Key ResponsibilitiesTechnical Support: Provide expert technical assistance to our dealer...


  • Telford, Shropshire, United Kingdom Technical Network Full time

    Part of a major international manufacturing group, our client has built a new modern manufacturing factory and requires an experienced Facilities Maintenance Engineer to look after all building facilities & sites services ( hard and soft) Facilities Maintenance Engineer Salary to £40000, pension, life assurance, 25 + 8 days holiday, paid overtime, Hours:...


  • Telford, United Kingdom Rise Technical Recruitment Full time

    Mobile Service Technician (Full Product Training)Job Summary:We are seeking a skilled Mobile Service Technician to join our team at Rise Technical Recruitment Ltd. As a Mobile Service Technician, you will be responsible for carrying out maintenance, service, and repair of specialist electromechanical machinery at customer sites and our branch.Key...


  • Telford, Telford and Wrekin, United Kingdom Getac Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our team at Getac. As a Technical Specialist, you will be responsible for the full demo management process, including capturing demand, arranging orders, and managing demo stock levels across all areas.Key ResponsibilitiesCapture and analyze demand for demo units, and arrange orders...


  • Telford, Telford and Wrekin, United Kingdom Getac Full time

    About the RoleWe are seeking a highly skilled Technical Specialist to join our team at Getac. As a Technical Specialist, you will be responsible for managing our demo stock, providing technical support, and ensuring the smooth operation of our technical systems.Key ResponsibilitiesDemo Management:Capture demand and arrange the order of Alpha, Beta, and MP...


  • Telford, Telford and Wrekin, United Kingdom M-Tec Engineering Solutions Limited Full time

    Join Our Team at M-Tec Engineering Solutions LimitedWe are currently looking for a talented Technical Maintenance Specialist to enhance our Maintenance department.This position is vital for maintaining the operational efficiency of our equipment through regular maintenance activities.Key Responsibilities:Executing scheduled preventative maintenance...


  • Telford, Telford and Wrekin, United Kingdom Chapman Tate Associates Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our dynamic team at Chapman Tate Associates. As a 3rd Line Engineer, you will play a critical role in delivering top-tier IT support and solutions to our clients.Key ResponsibilitiesProvide expert assistance with complex technical issues, onboarding new clients, and ensuring...