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Support Housing Coordinator: Homelessness
4 months ago
Are you an experienced Supported Housing Manager capable of motivating teams to excel by fostering a culture of performance management? An outstanding communicator, adept at presenting care and support issues to customers in an accessible way? Passionate about helping homeless families/ single people prosper in their lives? Adecco Housing are seeking an exceptional Supported Housing Manager on a permanent basis. This is a full-time role located in London, with a 37.Required to work once every two weeks on the weekend, Saturday or Sunday shift)
To work with the Ops Manager to provide people and resource management within two services (15 min walk from each other) effectively to ensure compliance with contractual, regulatory, and business requirements, while delivering excellent, personalised, value for money services to customers. Participate in the effective management of staff, and other resources to ensure commercial viability and strengthen the organisation's market position; and promote a culture of customer engagement in shaping service delivery.
Assist in the development, delivery and reporting on team plans for designated service area to evidence high quality service delivery. (1 Deputy manager and 18 supported housing assistants)
Ensure customer and staff engagement in the development and implementation of business processes to ensure they meet changing requirements.
Recruit, induct, develop and manage the performance of staff to deliver cohesive, high performing teams which achieve performance targets and consistently high performance standards.
Manage the scheduling and deployment of team members (including annual leave and absence) to achieve optimum support levels for customers as well as providing a cost effective staffing model for the service.
Support Housing Assistants to meet contract and business requirements, maintaining excellent standards of service delivery.Manage Supported Housing
Provide an efficient and high quality housing service to the organisation's customers living in the Services.
Carry out pre-tenancy assessments, sign-ups and new tenant visits for all new customers, ensuring occupancy is maximised and service excellence is achieved.
Customer care
Identify with the customer the outcomes required and plan support needs to gain permanent accommodation.
Manage complaints effectively, using strong customer and communication skills to resolve complaints at the first stage.Work collaboratively with colleagues in other teams and business areas to maximise service effectiveness and achieve targets.
Work cross-functionally to achieve targets and standards by joint working with other service areasService improvement
Identify areas for improvement and capture in a Service Improvement Plan.
Awareness of risk, health and safety at work, data protection and embracing the cultural diversity of all colleagues and customers.A good knowledge and understanding of latest developments in the supported housing, health and social care sectors, including best practice in care and support delivery.
Housing Management experience; Interest in social housing
Working towards L5 Diploma Management Qualification in Health & Social CareWe are Adecco Housing, part of The Adecco Group. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.
Don't miss out on this fantastic opportunity to join the team as a Supported Housing Manager, click 'Apply' now
