Pensions Client Services Representative

1 month ago


Basingstoke Hampshire, United Kingdom Prevalent - Third-Party Risk Management Full time

As a Customer Success Manager, you will serve as a trusted advisor to our customer contacts and help them achieve maximum value from our third-party risk management (TPRM) solutions. You will also work closely with our sales and professional services teams to identify success factors and uncover expansion opportunities.
This position reports to the Global Manager of Customer Success.
Collaborate with customers to establish key performance indicators and assist in meeting their goals
Work with sales and professional services to drive account strategy and deliver additional value to customers
Coordinate the delivery of our products and services to customers
Act as an escalation liaison between the customer and our technical support and product management teams to overcome any barriers to product adoption
3+ years of experience in customer success or equivalent history of increasing customer satisfaction, adoption and retention in a SaaS software environment
~ Comprehensive technical understanding of database concepts
~ Strong organizational skills with the ability to effectively manage all activities, projects, requests, documentation and timelines
~ Strong team player and self-starter with a passion for customer success
~ Demonstrated success leading large-scale, enterprise software engagements from beginning to end in high pressure, high accountability environments
~ Professional certifications such as CTPRP, CRISC or PMP are a plus
~ Ability to travel occasionally and as needed



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