Customer Service Representative
2 weeks ago
Customer Service Representative
Starting at £22,308 per year
Mon-Friday, 9am-5pm
Winterthur Way, Basingstoke, RG21 6SZ
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class’ platform-based Life and Pensions Administration Service provider.
Summary of the role:
Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.We are based in Basingstoke. Our site has limited on-site parking but there are many local car parks nearby, and we are well connected via local busses and trains.Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social livesFlexible hours are available to suit your availability, work life balance and wellbeing.Salary for the role is £22,308, rising to £23,000 per annum based on skills and experience.Benefits:
We offer 31 days holiday (including bank holidays)Eligibility for an annual discretionary bonus schemeA contributory company pension schemeExcellent employee wellbeing and assistance support programmesA range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial servicesPersonal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).What you'll be doing:
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. There are no sales involved in this role. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.
What we're looking for:
Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.About Diligenta:
Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.
Our aim is to be acknowledged as the 'best in-class’ platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can’t solve themselves, so they choose us to solve them. That means we’re different, with a distinct personality.
Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.
We impact peoples’ lives every day, whether it’s enabling a widow to pay for their partner’s funeral or providing someone with pension funds for a happy retirement.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
-
Customer Service Representative
2 weeks ago
Basingstoke, United Kingdom Diligenta Full time**Salary**: From £21500-£21500 **Customer Service Representative**: **Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to...
-
Customer Service Representative
5 days ago
Basingstoke, United Kingdom RSG PLC Full time**Customer Service Representative** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best...
-
Customer Service Representative
6 days ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Here at Diligenta, we are proud to be the single largest provider of outsourced TPA services to the UK Life & Pensions market. We impact peoples’ lives every day, be it helping pay for a loved ones funeral or providing...
-
Customer Service Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom Diligenta Full timeCustomer Service Representative Starting at GBP22,308 per year Mon-Friday, 9am-5pm Winterthur Way, Basingstoke, RG21 6SZ Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class'...
-
Customer Service Representative
4 days ago
Basingstoke, United Kingdom Tate Full time**Customer Service Representative** **Basingstoke, RG24 8FW** **£25-26k** **Fully office based, 8.30 - 17.00 Monday to Thursday and 8.30 - 14.30 Friday** **Immediate start** We are looking for an enthusiastic and pro-active customer service professional to work as part of a team within a busy but fun environment! You will be working within a niche...
-
Customer Service Representative
6 days ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...
-
Customer Service Representative
5 days ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...
-
Customer Representative
3 days ago
Basingstoke, United Kingdom Pareto Full time**Customer Representative** Location: Basingstoke **Salary**: £28k (£32k OTE) REF: J13463:M4:GJ:CR Sector: Telecoms Working for a company with a presence across Europe, you will act as the first port of call for new and existing partners, providing a first class service from initial contact right through to sale completion. **The Role: Customer...
-
Customer Service Representative
5 days ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Basingstoke** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best in-class’ platform-based Life and Pensions Administration Service provider. **Summary of...
-
Customer Service Representative
2 days ago
Basingstoke, United Kingdom Diligenta Full time**Salary**: From £21500-£21500 **Customer Service Representative - Basingstoke**: **Things you need to know** - **Previous contact/call centre experience is required**: - These are permanent jobs - Our full-time working hours are 37.5 hours per week, Monday to Friday between 8am and 6pm. The hours you work are flexible between these times - The starting...
-
Customer Service Representative
7 days ago
Basingstoke, United Kingdom Vishay Precision Group, Inc. Full timeDescription Working within our successful Foil Business Division we are seeking a new German and English speaking (spoken and written) Customer Service Representative. You know who you are, and we want to know who you are too. For this role, your personality is just as important as your experience. We are looking for someone who is proactive and...
-
Customer Service Representative
6 days ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Back Office** Salary** **£**22,308** **per year** **Monday-Friday, 8:30am-5pm** **Hybrid Remote** **Winterthur Way, Basingstoke, RG21 6SZ** As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer...
-
Customer Service Representative
5 days ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Back Office** **Salary £21,500 per year** **Mon-Friday, 8:30am-5pm** **Hybrid Remote** **Winterthur Way, Basingstoke, RG21 6SZ** As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer service. You'll...
-
Customer Service Representative
5 days ago
Basingstoke, United Kingdom Diligenta Full time**Customer Service Representative - Back Office** Salary** **£**23,400** **per year** **Monday-Friday, 8:30am-5pm** **Hybrid Remote** **Winterthur Way, Basingstoke, RG21 6SZ** As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and providing exceptional customer...
-
Customer Service Representative
6 days ago
Basingstoke, Hampshire, United Kingdom Diligenta Full timeDiligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider. Summary of the role: Due to the growth of our company, we...
-
Customer Service Representative
4 days ago
Basingstoke, United Kingdom FNZ Full timeRole Description: We’re looking for dedicated customer service advisors to join our supportive, collaborative and simply brilliant team in our Basingstoke contact centre. You’ll be the key point of contact for customers when they call in. Providing them with information about their financial products and helping them become self-sufficient with our...
-
Customer Service Representative
6 days ago
Basingstoke, Hampshire, United Kingdom Diligenta Full time €22,308Customer Service Representative - Back Office Customer Service Representative - Back Office Customer Service Representative - Back Office Salary £ 22,308 per year Monday-Friday, 8:30am-5pm Hybrid Remote As a Customer Service Representative, you will be an integral part of our Basingstoke team, responsible for efficiently managing workload and...
-
Customer Service Representative
1 week ago
Basingstoke, United Kingdom FNZ Full timeRole Description We’re looking for dedicated customer service advisors to join our supportive, collaborative team in our Basingstoke contact centre. You’ll be the key point of contact for customers when they call in. Providing them with information about their financial products and helping them become self-sufficient with our online...
-
Customer Service Representative
6 days ago
Basingstoke, United Kingdom FNZ Full timeRole Description We’re looking for dedicated customer service advisors to join our supportive, collaborative and simply brilliant team in our Basingstoke contact centre. You’ll be the key point of contact for customers when they call in. Providing them with information about their financial products and helping them become self-sufficient with our...
-
Customer Service Representative
3 days ago
Basingstoke, United Kingdom iFLY Full time**Job description**: **Who are iFLY Indoor Skydiving?** We’re focused on delivering the dream of flight to everyone, so we’re always looking for like-minded, active and outgoing teammates who love a fast-paced lifestyle and an appetite for fun. Our close-knit team of around 70 people operate across our 3 UK wind tunnels (Basingstoke, Milton Keynes and...
