Customer Service Advisor

2 weeks ago

Basingstoke Hampshire, United Kingdom Diligenta Full time

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.
Due to the growth of our company, we will be recruiting multiple Customer Service Representatives each month throughout the year.
We are based in Basingstoke and we are well connected via local busses and trains.
Our standard working hours are Monday-Friday between 9am and 5pm, so no evening or weekend shifts that impact on your family and social lives
Flexible hours are available to suit your availability, work life balance and wellbeing.
We offer 31 days holiday (including bank holidays)
Eligibility for an annual discretionary bonus scheme
A contributory company pension scheme
Excellent employee wellbeing and assistance support programmes
A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods and financial services
Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services)
Our Customer Service Representatives could cover both voice to customer and back office administrative activities. The focus will be on your ability to have conversations with customers in a confident, friendly and professional manner, informing members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service at a time when they need it most.
Many of our Customer Service Representatives have previous experience from working in a call centre environment, retail, hospitality and travel, amongst other customer-focussed environments, part or full time.
Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.
Here at Diligenta, we are proud to be the single largest provider of outsourced third party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 Million customers ( nearly 1 in 4 of the UK population ). We impact peoples' lives every day, be it helping pay for a loved ones funeral or providing someone with their pension funds for a happy retirement. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We help our clients move away from aging technology systems onto our modern digital platform. Our close to 10,000 strong workforce are everyday thinking about how they can improve our service.
If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.
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