1st - 2nd IT Line Support Analyst

4 weeks ago


England, United Kingdom Peaple Talent Full time

With a rich history dating back to the 19th century, VWV has firmly established itself as one of the UK's leading full-service law firms.
They are incredibly passionate about delivering a quality service with 97% of their clients recommending them to others.
They are entering into an exciting period of digital transformation and are expanding their IT team across multiple functions, utilising technology like Generative AI to improve their offering to their customers.
If you are interested in working in a collaborative and rewarding environment with brand new, Bristol-based offices on the way, then VWV is the place for you
Provide 1st & some 2nd line user support and assistance to all members of the firm, ensuring that all problems and requests are dealt with within SLA
Handle escalated issues from 1st & 2nd line support team via ticketing system & MS Teams
Provide guidance, direction and training to co-workers
Assist in testing fixes and perform post-resolution follow-ups
Participate in an on-call rota providing emergency IT support out of hours
Experience of providing IT support with excellent customer service
Understanding of Exchange Server and Active Directory
Discretionary bonus
~25 days holiday plus bank holidays. Entitlement rises 1-day per year of service
~ Life assurance cover
~ Other well-being incentives and discounts



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