1st Line IT Support Service Desk Engineer

3 weeks ago


England, United Kingdom Oakford Technology Full time

1st Line IT Service Desk Engineer
An exciting opportunity has become available for a full time 1st Line Support Engineer to join our friendly service desk team based in Devizes. Primarily office based but with flexible arrangements to work remotely, you will be responsible for resolving incidents and servicing requests to SLA. You will be part of a diverse team ranging from entry level to technical specialists, working together to deliver high quality support with exceptional customer service.
You must be a positive, friendly, and sociable team player with a passion for IT and a “can do” attitude.
Experience of working in an MSP or similar IT related environment.
Windows Server OS Role and Feature administration, in particular;
Group Policy
Microsoft 365 Admin Centre administration.
Support of modern desktop environments (Windows 10 / macOS).
Full UK driving license.
Incident Coordinator on a Rota
Answering Service Desk queue phone calls and logging tickets comprehensively, capturing all required information.
Using face-to-face, telephone and e-communication methods to accurately manage customer/stakeholder expectations and conduct your role duties to a high standard.
We offer the full spectrum of IT from consultancy and support through to project delivery and installation.
We provide great opportunities to learn new skills and with sound growth, the prospects for career advancement are excellent.
24 days paid holiday + Bank Holidays
~ Childcare, eyecare and cycle to work scheme
~ Training and certification pathways to enhance your technical skills
~ Company funded social events
~ Company contributory pension scheme

Your data will be handled in line with GDPR.
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