1st Line Support Helpdesk Analyst
2 weeks ago
1st Line Support Helpdesk Analyst
Paddock Wood
GBP22k - GBP26k DOE
Do you have experience of working in a MSP?
Are you looking to advance your career in IT?
Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP?
Looking for a company to invest in your Training?
Ideally we are looking or candidates from a Managed Services Background but will consider other candidates who have a customer focused attitude.
As part of the dedicated Services Desk, the 1st Line Support Helpdesk Analyst will work closely with the team supporting and helping clients succeed through technology. As first line support, you will be the first point of contact, providing exceptional telephone and remote support and if necessary an onsite response Due to the fast pace of a 1st line team, we require 1st line engineers to work from the office 5 days a week. Working hours are 8.30am to 17:30
This is a fun and rewarding environment where people are looked after and enabled to reach their full potential
Duties
Provide Remote/Onsite 1st Line support to clients relating to their core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
First point of contact for support calls
Installation work of core technologies - Microsoft 365, SharePoint, MS Desktop (Windows 11), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
Achieve both personal and team Golden KPIs targets such as customer satisfaction
Working in order of SLA and priority of tickets
System documentation
Requirements
Great customer service skills
Positive and passionate about technology
Good problem solving skills
1st Line level Experience with most of our core technologies: Microsoft 365, SharePoint, MS Desktop (Windows 10), Switches, Routers, Firewalls (WatchGuard), DHCP, DNS, MS Office (2010/365), Antivirus, Printers & Active Directory
Benefits
25 days holiday
Your Birthday as a bonus annual leave day
Annual Staff Bonus
Pension scheme
2 weeks of dedicated training days
Service Desk gamification rewards
Free onsite parking
Ride2work Scheme
Fully airconditioned offices
Onsite Games Room
Dress down Fridays
Unlimited free fruit and soft drinks.
Beans to cup coffee machine
Company paid quarterly social events
New client introduction bonus
New staff introduction bonus
Regular anonymous pulse surveys to help us help you
PerkBox discounts and offers
Our client values diversity and operates a fair recruitment process free of discrimination. Due to the nature of this role, candidates will be expected to pass security clearance.
#J-18808-Ljbffr-
IT Service Desk Analyst
3 weeks ago
Eastern England, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
IT Service Desk Analyst
3 weeks ago
Eastern England, United Kingdom DGH Recruitment Full timeService Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...
-
1st Line Support Analyst
5 days ago
England, United Kingdom Adria Solutions Ltd Full time1st Line Support Analyst - Initial six months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a 1st Line Support Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a 1st Line Support Analyst, you will play a...
-
Helpdesk Analyst – 1st Line Support
1 day ago
Bracknell, England, United Kingdom Air Partner Full timeAre you looking to build a career in a support Help Desk Team with a company that is going from strength to strength? Are you a resilient problem solver who thrives in high pressure situations? We want to hear from you!Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Air Partner are seeking a...
-
IT Support Analyst
7 days ago
England, United Kingdom Ashdown Group Full time €25,000IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a...
-
Junior IT Support Analyst
5 days ago
England, United Kingdom Solo Search Ltd Full time €22,000 - €25,000Position: Junior IT Support Analyst Junior C# Developer or 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work...
-
1st Line Support/ IT Helpdesk Analyst
4 weeks ago
England, United Kingdom 4square Recruitment Ltd Full timeIT Support / Software Support Technician Required. This is a hybrid role. You will join a dynamic support team in the operations department, where you will provide assistance to an extensive client base via email, helpdesk, and phone. Additionally, you will play a vital role in enhancing and managing the internal IT Infrastructure. Your...
-
Junior IT Support Analyst
5 days ago
England, United Kingdom Solo Search Ltd Full time €22,000 - €25,000Position: Junior IT Support Analyst Suitable for: Junior C# Developer or 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some...
-
Application Support Analyst
5 days ago
England, United Kingdom Solo Search Ltd Full time €22,000 - €25,000Position: Application Support Analyst Suitable for: 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work...
-
IT Support Analyst
4 weeks ago
South East England, United Kingdom Revoco Full timeIT Support Analyst, South East (Remote), Permanent Competitive Salaries We are currently working with a large business in the South East who are looking for passionate and experienced IT Support Analyst’s/Service Desk Analyst’s to join a growing and close knit team of skilled 1st and 2nd line engineers. You will be supportinga large user base remotely...
-
1st/2nd Line IT Engineer
1 day ago
Warrington, England, United Kingdom In Technology Group Full timeRole: 1st/2nd Line IT EngineerRead on to find out what you will need to succeed in this position, including skills, qualifications, and experience.Location: Warrington & BradfordSalary: £26,000 DOEWe are looking for an enthusiastic 1st/2nd Line IT Engineer to join a hardware manufacturing company, based in Warrington.Founded by gamers and developers, they...
-
1st Line Support Engineer
1 month ago
England, United Kingdom Xact Placements Limited Full timeMy client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. Provide 1st Line Support via remote tools and telephone to customers • Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed • Prioritising workloads and complete service desk tickets in line...
-
IT Support Analyst
5 days ago
England, United Kingdom Adria Solutions Ltd Full time1st Line Support Analyst - Initial six months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a 1st Line Support Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 As a 1st Line Support Analyst, you will play a...
-
2nd Line Support Engineer
5 days ago
England, United Kingdom Spectrum IT Recruitment Full time €40,000An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices,...
-
1st Line Support Engineer
1 month ago
England, United Kingdom Xact Placements Limited Full timeMy client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will...
-
1st Line Support Engineer
2 weeks ago
England, United Kingdom Amber Employment Services Ltd Full timeExciting Opportunity for a 1st Line Support Engineer! Are you an enthusiastic IT graduate or a professional seeking to elevate your career within a dynamic team environment? As a 1st Line Support Engineer, you'll become an integral part of a close-knit team, providing administration of internal systems and support for overseas offices remotely. Our...
-
2nd Line Support Engineer
5 days ago
England, United Kingdom Spectrum IT Recruitment Full time €40,000An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices,...
-
1st/2nd Line Support Engineer
5 days ago
England, United Kingdom Thomas Ren Associates Full timeA 1st/2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA s Providing incident management & stakeholder facing communication for customers as...
-
MSP Helpdesk Engineer
1 month ago
England, United Kingdom Stratospherec Ltd Full timeCompany Overview: Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele. Role Highlights: I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd...
-
1st Line Support Engineer
1 day ago
Oxford, England, United Kingdom Humand Talent Full timeAttention IT professionals!Apply below after reading through all the details and supporting information regarding this job opportunity.Are you looking for an exciting opportunity to join a company that values teamwork , communication , and customer satisfaction?Look no further than this IT and Communications company!Currently seeking an enthusiastic 1st Line...