1st Line Support/ IT Helpdesk Analyst

4 weeks ago


England, United Kingdom 4square Recruitment Ltd Full time

IT Support / Software Support Technician Required.
This is a hybrid role.
You will join a dynamic support team in the operations department, where you will provide assistance to an extensive client base via email, helpdesk, and phone. Additionally, you will play a vital role in enhancing and managing the internal IT Infrastructure.
Your responsibilities will include collaborating with various departments such as Sales and R&D, as well as engaging with clients and third-party suppliers. Exceptional communication skills are essential for success in this role
Day-to-day tasks will involve:
Triaging support tickets promptly and ensuring timely updates
Responding to and resolving customer queries via email and phone
Creating and maintaining knowledge articles
Providing support for client training and updates as needed
We're seeking candidates who:
Excel in customer service and prioritize client satisfaction
Have prior experience in an IT helpdesk role
Possess knowledge of Windows Operating systems and Networking
Demonstrate excellent written and verbal communication abilities
Exhibit self-discipline, strong planning, and organizational skills
If you're ready to make an impact and thrive in a collaborative environment, we'd love to hear from you #J-18808-Ljbffr



  • England, United Kingdom Constant Recruitment Ltd Full time

    1st Line Support Helpdesk Analyst Paddock Wood GBP22k - GBP26k DOE Do you have experience of working in a MSP? Are you looking to advance your career in IT? Maybe you have some 1st line Support experience and are looking to progress your career with a leading MSP? Looking for a company to invest in your Training? Ideally we are looking or...


  • Eastern England, United Kingdom DGH Recruitment Full time

    Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...


  • Eastern England, United Kingdom DGH Recruitment Full time

    Service Desk Analyst / 1st Line Support AnalystA fantastic opportunity for a Service Desk Analyst / 1st Line Support Analyst to join our Peterborough based real estate client on an initial 12 month fixed term contract basisAs a Service Desk Analyst / 1st Line Support Analyst you will be responsible for providing 1st line support to users within a Windows...


  • England, United Kingdom Adria Solutions Ltd Full time

    1st Line Support Analyst - Initial six months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a 1st Line Support Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 The Role: As a 1st Line Support Analyst, you will play a...

  • IT Support Analyst

    5 days ago


    England, United Kingdom Ashdown Group Full time €25,000

    IT Support - Newton Abbot, Devon - Full time permanent role - Reputable organisation with friendly team - Salary up to £25,000 based on experience A lovely organisation based in Devon is looking for an IT Support Analyst. This is a great opportunity for someone with previous 1st Line/IT Service Desk support experience to join a supportive team and build a...


  • England, United Kingdom Solo Search Ltd Full time €22,000 - €25,000

    Position: Junior IT Support Analyst Junior C# Developer or 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work...


  • England, United Kingdom Spectrum IT Recruitment Full time €40,000

    An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices,...


  • England, United Kingdom Spectrum IT Recruitment Full time €40,000

    An exciting opportunity has arisen for an IT Support engineer to join my client in West Sussex. This role will see you working within a small team where you will take responsibility for ensuring the reliability of IT systems and direct the support team in their day-to-day tasks. Responsibilities: Support a wide range of services including, network devices,...


  • England, United Kingdom Solo Search Ltd Full time €22,000 - €25,000

    Position: Junior IT Support Analyst Suitable for: Junior C# Developer or 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some...


  • England, United Kingdom Solo Search Ltd Full time €22,000 - €25,000

    Position: Application Support Analyst Suitable for: 1st Line Support or Software Support, Helpdesk or Service Desk Analyst or IT graduate looking for entry level role. Anyone with an interest / some experience or knowledge of C# programming would have the opportunity to train towards becoming a programmer or at least include some programming work...


  • England, United Kingdom Xact Placements Limited Full time

    My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. Provide 1st Line Support via remote tools and telephone to customers • Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed • Prioritising workloads and complete service desk tickets in line...

  • IT Support Analyst

    4 days ago


    England, United Kingdom Adria Solutions Ltd Full time

    1st Line Support Analyst - Initial six months FTC Are you a talented IT professional looking for a thrilling opportunity to showcase your skills? We are thrilled to present an exclusive opening for a 1st Line Support Analyst at a prestigious brand. Working Hours: Monday to Thursday, 14:00 - 01:00 As a 1st Line Support Analyst, you will play a...


  • England, United Kingdom Xact Placements Limited Full time

    My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will...


  • England, United Kingdom Amber Employment Services Ltd Full time

    Exciting Opportunity for a 1st Line Support Engineer! Are you an enthusiastic IT graduate or a professional seeking to elevate your career within a dynamic team environment? As a 1st Line Support Engineer, you'll become an integral part of a close-knit team, providing administration of internal systems and support for overseas offices remotely. Our...


  • England, United Kingdom Thomas Ren Associates Full time

    A 1st/2nd Line Support Engineer / Customer Service person is required for this IT company based near Winchester. Key Responsibilities Providing first and some second line support and escalation of helpdesk tickets to their customer base, working to specific SLA s Providing incident management & stakeholder facing communication for customers as...


  • South West England, United Kingdom Deerfoot IT Resources Ltd Full time

    Helpdesk Support Engineer £20k - £30k Remote - South Coast 4-day working week As a trusted partner to this remote IT support provider, we have been tasked with the recruitment of a Helpdesk Support Engineer to join their close-knit team. Our client is looking for someone with a strong knowledge of Apple products and operating systems as well as...

  • MSP Helpdesk Engineer

    1 month ago


    England, United Kingdom Stratospherec Ltd Full time

    Company Overview: Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele. Role Highlights: I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd...


  • England, United Kingdom H&R Talent Full time

    An excellent opportunity has become available for an ICT Remote Support Analyst working at a prestigious Global PR company within their Helpdesk on a permanent basis. You will be providing 1st with some 2nd Line Support to the Central London HQ and users globally in a Windows with some Mac environment working to SLA’s following ITIL processes. ABOUT THE...


  • England, United Kingdom Baltic Apprenticeships Full time

    If you are passionate about technology and eager to learn, we want to hear from you! In this role, you'll be providing first-level support to end-users, solving hardware and software issues. Dive into the world of network infrastructure, configuring and maintaining the gears that keep everything ticking In this role, youll work towards your Level 3...

  • 3Rd Line Engineer

    2 days ago


    England, United Kingdom Network IT Full time

    Looking to move away from BAU? If you're an experienced 2nd Line Engineer looking to take the leap to third line whilst delivering on projects, this role could be for you! You will need to be customer centric in your approach with a willingness to progress. The Expectations: Acting as a point of escalation for the helpdesk. Provide onsite support to...