MSP Helpdesk Engineer

2 weeks ago


England, United Kingdom Stratospherec Ltd Full time

Company Overview:

Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele.

Role Highlights:

I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. In this pivotal role, you'll be instrumental in providing technical assistance to our valued client.

Benefits:

  • Starting 32 days of annual leave, extending to 37 days with long service benefits starting after 2 years
  • Entry into the company pension scheme
  • Quarterly performance bonus scheme after the probation period


Role Overview: I am seeking a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. While the role is primarily office-based, there may be opportunities for on-site client visits.

Key Responsibilities:

  • Provide 1st and 2nd line technical support to clients via telephone, email, and remote assistance tools
  • Diagnose and resolve hardware, software, and network issues in a timely manner
  • Escalate complex technical issues to appropriate teams or senior engineers
  • Assist with the commissioning and onboarding of Office 365 products for clients
  • Document all support activities, solutions, and configurations in the ticketing system
  • Collaborate with other team members to continuously improve service delivery and processes


Requirements:

  • Proven experience working in a Managed Service Provider (MSP) environment
  • Strong proficiency in supporting and commissioning/onboarding Office 365 products
  • Excellent communication skills, both verbal and written, with the ability to convey technical concepts to non-technical users
  • Solid understanding of ITIL principles and best practices
  • Ability to prioritise and manage multiple tasks in a fast-paced environment
  • Flexibility to occasionally visit client sites as required
  • Eligibility to work in the UK without sponsorship


Desirable Skills:

  • Experience with other cloud-based solutions such as Azure or AWS
  • Certification in relevant technologies (e.g., CompTIA, Microsoft, Cisco)

If you are a proactive problem-solver with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join our dynamic team. Please submit your CV and a cover letter outlining your relevant experience and why you are interested in this role. #J-18808-Ljbffr

  • England, United Kingdom Energy Jobline ZR Full time

    Northamptonshire (Office based) Our client is a leading provider of Connectivity as a Service (CaaS) solutions to businesses in the UK. They offer a comprehensive range of IT, Connectivity, Telephony, and Mobile services, seamlessly integrated from a single supplier. With a dedicated helpdesk and simplified monthly billing, they ensure a streamlined...


  • England, United Kingdom Accountability Recruitment Full time

    A fantastic opportunity to join a friendly company in Petersfield. The successful candidate will be responsible for a wide range of duties to ensure efficient Responsibilities: * Update company software (Clik) and client portals efficiently to reflect new work requests and job completion * Liaise with clients and Contracts Managers to ensure good...


  • England, United Kingdom Stratospherec Ltd Full time

    Are you ready to be part of a dynamic Managed Service Provider (MSP) based in the heart of West Sussex? Our client is dedicated to providing top-notch IT support solutions to a diverse clientele. I am on the lookout for a talented and enthusiastic individual to join the client's helpdesk team as a 1st/2nd line support engineer. Starting 32 days of...


  • North East England, United Kingdom Ernest Gordon Recruitment Limited Full time

    3rd Line IT Support (MSP) 35,000 to £45,000 + Internal Training + Company Benefits + Progression Are you an experienced IT Support Engineer? Are you looking for the opportunity to progress your career within an established and local MSP? On offer is a great opportunity for a 3rd Line IT Support Engineer with 3 Years + background in IT Support to...


  • England, United Kingdom CPR Full time

    Highways Site Engineer Location: North Yorkshire Rate: £28.95 per hour umbrella Job Description: We are seeking a dynamic and experienced Highways Site Engineer to join a local authority team in North Yorkshire. The successful candidate will play a pivotal role in providing operational management and site engineering expertise for a range of...


  • England, United Kingdom CPR Full time

    Highways Site Engineer Location: North Yorkshire Rate: £28.95 per hour umbrella Job Description: We are seeking a dynamic and experienced Highways Site Engineer to join a local authority team in North Yorkshire. The successful candidate will play a pivotal role in providing operational management and site engineering expertise for a range of...


  • England, United Kingdom Critical Project Resourcing Ltd Full time

    Highways Site Engineer Location: North Yorkshire Rate: £28.95 per hour umbrella Job Description: We are seeking a dynamic and experienced Highways Site Engineer to join a local authority team in North Yorkshire. The successful candidate will play a pivotal role in providing operational management and site engineering expertise for a range of...

  • 1st/2nd Line Engineer

    2 weeks ago


    England, United Kingdom Jonothan Bosworth Full time

    Jonothan Bosworth Recruitment Specialists  are currently working with a growing MSP who are looking to hire an experienced 1st | 2nd Line Support Engineer to support their growth in Manchester. Must have clean driving license . As 1st | 2nd Line Customer Support Engineer you will provide on-site and remote technical support services to various...


  • England, United Kingdom Critical Project Resourcing Ltd Full time

    Highways Site Engineer Location: North Yorkshire Rate: £28.95 per hour umbrella Job Description: We are seeking a dynamic and experienced Highways Site Engineer to join a local authority team in North Yorkshire. The successful candidate will play a pivotal role in providing operational management and site engineering expertise for a range of...


  • Stockland Bristol, England, United Kingdom Global Technology Solutions Ltd Full time

    We have an exciting opportunity for a Service Desk Engineer to join a well established organisation in Bristol on a permanent basis.Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding.This role will be hybrid working.Experience: 4 years in similar role (MSP Experience Highley...


  • England, United Kingdom Net Talent Full time

    IT 2nd Line Support Engineer Glasgow Remote Position Overview: We are seeking a skilled and proactive IT 2nd Line Support Engineer to join our clients growing team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a customer-focused attitude. You will be working from home with occasional on-site...


  • England, United Kingdom Pearson Whiffin Recruitment Full time

    Job Description 3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem...

  • Network Engineer

    1 week ago


    England, United Kingdom Energy Jobline CVL Full time

    Tradebe are looking for an IT Infrastructure Engineer based at our Dorset site, supporting sites in the South of the UK. The Engineer in conjunction with the wider IT team members and the third-party support company will be responsible for the planning, procurement, implementation, support, security, and management of information technology assets which...

  • M&E Design Engineer

    3 weeks ago


    England, United Kingdom Project People Full time

    M&E) Design Engineer Permanent Reading/Warrington/Solihull - Hybrid working Since established in 2007 as the industry's first network-sharing joint venture, MBNL has been providing best-in-class mobile infrastructure services to EE and MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Since established...

  • M&E Design Engineer

    Found in: Jooble UK C2 - 2 weeks ago


    England, United Kingdom Project People Full time

    M&E) Design Engineer Permanent Reading/Warrington/Solihull - Hybrid working Since established in 2007 as the industry's first network-sharing joint venture, MBNL has been providing best-in-class mobile infrastructure services to EE and MBNL is jointly owned by EE and Three, two of the UK's leading and most innovative mobile operators. Since established...


  • England, United Kingdom Jonothan Bosworth Full time

    Jonothan Bosworth Recruitment Specialists  are currently working with a growing MSP who are looking to hire an experienced 1st | 2nd Line Support Engineer to support their growth in Manchester. This is an exciting job role where you’ll be part of a fast paced, dynamic support team, where you will have the opportunity to go out on site visits. Must...


  • England, United Kingdom Net Talent Full time

    IT 2nd Line Support Engineer Glasgow Remote Position Overview: We are seeking a skilled and proactive IT 2nd Line Support Engineer to join our clients growing team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a customer-focused attitude. You will be working from home with occasional on-site...

  • Mechanical Engineer

    Found in: Jooble UK C2 - 1 day ago


    England, United Kingdom London Business School Full time

    London Business School are looking for a Mechanical Engineer to join Campus Services and Estates on a permanent basis. You will bring Mechanical and Plumbing maintenance experience and expertise, making sure we are always able to meet the needs of our students and staff. Reporting to the Building Services Manager, you will operate across campus responding to...

  • Mechanical Engineer

    2 days ago


    England, United Kingdom London Business School Full time

    London Business School are looking for a Mechanical Engineer to join Campus Services and Estates on a permanent basis. You will bring Mechanical and Plumbing maintenance experience and expertise, making sure we are always able to meet the needs of our students and staff. Reporting to the Building Services Manager, you will operate across campus responding to...

  • Air Conditioning

    3 days ago


    England, United Kingdom PDA Search and Selection Ltd Full time

    Benefits: Company Vehicle, Company pension scheme, health plan, 33 days holiday (including bank holidays) Hours: Monday to Friday (45 hours per week) We are advertising this HVAC Engineer role on behalf of our client ‘City Facilities Management’. This is a key position, carrying out planned and reactive maintenance across several site locations.  You...