3rd Line Support IT Engineer

3 weeks ago


North East England, United Kingdom Ernest Gordon Recruitment Limited Full time

3rd Line IT Support (MSP)


35,000 to £45,000 + Internal Training + Company Benefits + Progression


Are you an experienced IT Support Engineer? Are you looking for the opportunity to progress your career within an established and local MSP?
On offer is a great opportunity for a 3rd Line IT Support Engineer with 3 Years + background in IT Support to work in a growing team of IT professionals in an office environment full of knowledgeable and passionate IT specialists. With huge progression and development opportunities to develop skills on an individual needs basis.
In this role, the successful 3rd Line IT Support Engineer will work alongside a dynamic team and oversee the 2nd Line and 3rd line tickets shared between yourself and the team. As the 3rd Line IT Support, you will take ownership of complex requests, and problems that get escalated up.
This role would suit someone with experience in 3rd Line IT support and ideally from an MSP background or similar but not essential, looking to progress their career with a highly reputable Managed Service Provider, with the chance of progressing into a Senior IT Support position.


Providing technical support and maintenance to support all user-based IT software and hardware
Communicating with customers and clients and building relationshipsThe Person:
Experienced in providing Second Line and 3rd Line IT support
Travel to customer sites when needed
Local to HartlepoolKeywords: IT Support, Second Line Support, 2nd Line Support, MSP, Managed Service Provider, IT,MSP,MANAGED SERVICE PROVIDER,MSP IT,IT MSP, MSP IT, MANAGED SERVICE PROVIDER IT, 3RD LINE IT,3RD LINE IT SUPPORT,


Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website #J-18808-Ljbffr



  • North East England, United Kingdom Latcom plc Full time

    My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression! This role offers hybrid working depending on project work and is very flexible on working hours! You will be responsible for...


  • Newcastle Upon Tyne, North East, United Kingdom Latcom Full time

    2nd/3rd Line IT Support Engineer.My client based in Newcastle are looking for a 3rd Line IT Support Engineer but would consider an experienced 2nd liner ready to step into a 3rd line role. Client will offer training, pay for course/certifications and progression!Submit your CV and any additional required information after you have read this description by...


  • England, United Kingdom Pearson Whiffin Recruitment Full time

    Job Description 3rd Line Support Engineer - Kent- Onsite - £40-£45k + Excellent benefits & career development Overview: An excellent opportunity has arisen with an MSP in Kent for a 3rd Line Support Engineeryou will be responsible for providing technical support in line with business requirements and processes. Providing proactive and reactive problem...


  • England, United Kingdom Energy Jobline CVL Full time

    3rd Line Engineer (Network) Fully remote: Data centre in Havant, Hampshire Our client is looking for a technical 3rd line network engineer to join their team. This will be a fully remote role and the ideal candidate will have experience in the below: Network, Switches and Firewall install, configuration and problem diagnostics Overarching knowledge of...


  • England, United Kingdom Laraveldaily Full time

    We’re the recognized global leaders in Microsoft recruitment; it’s all we do. Since 2006, we’ve worked with over 21,000 organizations around the world to meet their staffing needs. Our 500+ consultants work in 12 offices across Europe, North America and Asia-Pacific to give you access to the best Microsoft jobs available. As part of Tenth Revolution...


  • England, United Kingdom Laraveldaily Full time

    We’re the recognized global leaders in Microsoft recruitment; it’s all we do. Our 500+ consultants work in 12 offices across Europe, North America and Asia-Pacific to give you access to the best Microsoft jobs available. As part of Tenth Revolution Group, we focus exclusively on Microsoft recruitment. We’ve been able to build relationships with some of...


  • Huntingdon, East Anglia, United Kingdom Leidos Innovations UK Limited Full time

    3rd Line Infrastructure EngineerLocation: Huntingdon, CambridgeshireClearance: High level of DV Clearance Required3rd Line Infrastructure EngineerLocation: Full-time on-site in Huntingdon, CambridgeshireReady to make your application Please do read through the description at least once before clicking on Apply.We are looking for an experienced Senior...


  • England, United Kingdom Xact Placements Limited Full time

    My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. Provide 1st Line Support via remote tools and telephone to customers • Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed • Prioritising workloads and complete service desk tickets in line...


  • England, United Kingdom Xact Placements Limited Full time

    My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls. The ideal candidate will...

  • 2Nd Line IT Support

    4 days ago


    Hull, East Yorkshire, United Kingdom Principal IT Full time

    2nd Line IT Support - Hull - £28,000 to £30,000 Principal IT are working exclusively with a company based in Hull that are recruiting for a 2nd Line IT Support Technician. They work closely with public sector companies across the UK providing framework agreements. The company prides itself on simplicity, flexibility, transparency and value. Role &...


  • York, North Yorkshire, United Kingdom concept resourcing Full time

    My client, a leading provider of hardware, software and managed IT services are looking for a 3rd line engineer to join their team on a permanent full time basis. This includes Public and Private Cloud, Networking, and Systems Infrastructure. Administering diverse computer networks and environments, including software, hardware, and configurations. ...


  • Hull, East Yorkshire, United Kingdom Principal IT Full time

    2nd Line IT Support - Hull - £28,000 to £30,000 Principal IT are working exclusively with a company based in Hull that are recruiting for a 2nd Line IT Support Technician. As an IT Support Technician you will be part of the Cloud Infrastructure team, therefore responsible for monitoring the internal infrastructure along with providing support and...

  • 3rd Line Support Engineer

    Found in: Appcast UK C C2 - 2 weeks ago


    England, United Kingdom Zenzero Full time

    Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be...

  • 3rd Line Support Engineer

    Found in: Appcast UK C2 - 2 weeks ago


    England, United Kingdom Zenzero Full time

    Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be...

  • 3rd Line Support Engineer

    Found in: Jooble UK C2 - 3 weeks ago


    England, United Kingdom Zenzero Full time

    Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will...


  • England, United Kingdom Zenzero Full time

    Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will...

  • 3rd Line Support Engineer

    Found in: Appcast Linkedin GBL C2 - 3 weeks ago


    England, United Kingdom Zenzero Full time

    Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will be...

  • 3rd Line Support Engineer

    Found in: Whatjobs ES C2 - 1 week ago


    England, United Kingdom Zenzero Full time

    Senior Technical Services Engineer The Senior Technical Services Engineer role is critical to ensure high levels of investigative and analytical support to clients. You will be responsible for resolving technically challenging cases, investigating problems escalated from the Service Desk and Technical Services teams, within agreed KPIs and SLAs. You will...

  • Information Technology Network Engineer

    Found in: Jooble UK C2 - 3 weeks ago


    Hessle, East Yorkshire, United Kingdom Principal IT Full time

    IT Infrastructure Engineer – Hull - £35k to £45k Principal IT are working with a well established IT business based in Hessle. They’re looking for an experienced 3rd Line Support/Infrastructure Engineer to join their team on a permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core...


  • Hessle, East Yorkshire, United Kingdom Principal IT Full time

    IT Infrastructure Engineer – Hull - £35k to £45k Principal IT are working with a well established IT business based in Hessle. They’re looking for an experienced 3rd Line Support/Infrastructure Engineer to join their team on a permanent basis. Within this role, you will be responsible for 2nd & 3rd Line Responsibilities along with helping the core...