Remote IT Engineer/Helpdesk Engineer

2 weeks ago


England, United Kingdom Energy Jobline ZR Full time

Northamptonshire (Office based)
Our client is a leading provider of Connectivity as a Service (CaaS) solutions to businesses in the UK. They offer a comprehensive range of IT, Connectivity, Telephony, and Mobile services, seamlessly integrated from a single supplier. With a dedicated helpdesk and simplified monthly billing, they ensure a streamlined experience for their customers. The ideal candidate for this position should possess a minimum of 3 years' experience within the IT support sector and showcase proficiency in various areas, including Active Directory, workstation and server setup, and support. They should also be adept at handling internet router configuration, soft PBX administration, and mobile device management tools. Additionally, a willingness to pursue further formal training to acquire certifications relevant to our product range and avail associated incentives would be advantageous.
To provide a five-star helpdesk experience to our supported users
IT – all issues affecting workstations, servers, networks, data storage etc.
# Connectivity – network and router optimisation
# Telephony – soft PBX configuration and maintenance
# Identify trends adversely affecting service quality and mitigate as appropriate.
IT Support minimum 3 years’ experience – essential
Microsoft 365 Fundamentals (MS-900) – desirable
Microsoft 365 and Services (MS-100) - desirable
Microsoft 365 Mobility and Security (MS-101) – desirable
Managing Microsoft Teams (MS-700) - desirable
Minimum of 1 year of service as a Support Desk Engineer for an MSP
Must be within a 20 mile radius of the office with Drivers/Motorbike License
This is an office based opportunity - set in beautiful converted rural property this location is not easily accessible via public transport so it is necessary to have own vehicle - onsite parking is provided
#


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