Remote engineer

2 weeks ago


England, United Kingdom Parkside Full time

My well know client is looking for three Product support engineers, that can cover the following languages

English (all)
German
Spanish
French
Italian
Hebrew
Danish This is a full time position 40 hours per week, will include Monday to Sunday rotation of hours, plus on call rotation may be required, salary £45-50K depending on experience.

The Product Support (Remote Triage Engineer) will be the first technical point of contact for all Inkjet customers. All work will be office-based working from a central location. The engineer will operate on a global basis offering assistance to customers from all geographies worldwide either directly or indirectly, this will vary based on business needs.

Ordering necessary parts to be shipped to sites where required.
Organising field dispatch of engineers with the correct skills to be at the site when the parts are also on site to implement corrective actions.
Escalate internally to product support remote team when unable to identify the issues and or parts required.
Ability to work within a shift rotation, which will also include a rotation of on call.
Previous extensive experience and in field knowledge as a Inkjet field service technician desirable.
Fluent in Multiple languages both spoken and written (English Mandatory).
Good knowledge in MS Office and database systems.
Proficiency in reading electrical and fluid schematics.
Proficient in computer-based applications such as SAP, Acrobat


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