2nd Line Support Engineer, Microsoft

2 weeks ago


England, United Kingdom Net Talent Full time

IT 2nd Line Support Engineer
Glasgow
Remote
Position Overview: We are seeking a skilled and proactive IT 2nd Line Support Engineer to join our clients growing team. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a customer-focused attitude. You will be working from home with occasional on-site visits to the company's clients across central Scotland.
Key Responsibilities:

Provide technical support and assistance to users in resolving hardware, software, and network issues.
Respond to escalated support tickets and resolve issues in a timely manner to minimize downtime.
Diagnose and troubleshoot complex technical problems, both remotely and on-site if necessary.
Collaborate with other IT teams to escalate and resolve issues efficiently.
Document support processes and maintain knowledge base articles for internal reference.
Requirements:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Previous MSP experience preferred.
Proven experience in a similar role, preferably in a fast-paced service desk environment.
Strong knowledge of Windows operating systems inc 2008-2019.
Proficiency in troubleshooting hardware, software, and network issues.
Excellent communication and interpersonal skills.
Experience working with Microsoft Azure/O365 on prem and cloud based.
IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
Desirable:

Knowledge Opera, Amdeus PMS systems
Microsoft accreditations
Experience configuring and supporting enterprise firewalls, routers, managed systems, VLAN configurations.
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