2nd / 3rd Line Support Engineer (Permanent)

2 weeks ago


England, United Kingdom Adecco Full time

Adecco Public is partnering with an organisation who is looking to engage an Infrastructure Engineer on an initial 6 month contract with potential extensions and/or permanent employment. The post is to support 2nd / 3rd Line IT support to all corporate computer systems and associated Infrastructure, including VMware, Netapp, Microsoft, Office 365 and Citrix technologies. This role will offer hybrid working but a weekly onsite presence is expected.


Undertake, in conjunction with the Senior Technical Services Manager, the development, planning, implementation and support of standard server systems
Ensure that corporate computer systems are supported effectively, including routine housekeeping, e.g. Monitoring server estate using SCOM and Backup schedules
Undertake acceptance testing, installation, commissioning, software loading and configuration. Troubleshooting ICT equipment, such as Servers and Network components, ensuring such ICT equipment conforms to the appropriate safety standards
As part of the server team, you will ensure support requests are handled within agreed SLA timeframes and followed ITIL framework best practices.
Utilising resources effectively and efficiently to achieve a quality service for the organisation
Support and supervise more junior ICT members in the execution of their job role
Be conversant with the principles, configuration and use of standard computer operating systems, such as Microsoft Windows Server technologies
Undertake advanced problem determination and resolution on ICT equipment and services, and liaise with ICT staff, in particular the Technical Leads, and other parties as necessary to rectify such faults
Use the LANDesk computer system to record, manage and monitor the progress of all jobs and incidents to their resolution, including invoking escalation procedures, where appropriate and keeping users and other system managers informed of progress
Use the LANDesk computer system as the ICT asset management system, and to use the system for the production of management reports, as required
Recognised IT related academic or professional qualification/certification
Experience implementing and supporting IT equipment and services
Operational and/or project related computing experience
Server technologies such as Active Directory, SQL, Exchange & backup technologies, Windows operating systems
Cloud Technologies such as Office 365 and Azure
Substantial experience in delivery of back office infrastructure support to users in a distributed environment
The contract element will fall in scope for IR35 and will need to operate through an umbrella company.



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