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Front of house

4 months ago

City of London Greater London, United Kingdom No.4 Hamilton Place Full time €24,000 - €27,000

Company Description The home of the Royal Aeronautical Society at No.4 Hamilton Place ( is a beautiful Edwardian town house in central Mayfair, offering an elegant setting for a variety of events from conferences, dinners, and corporate hospitality through to product launches, awards and private events. As a versatile events venue bringing together heritage rooms with fine Edwardian features and a modern conference room with in built AV, the venue provides a unique backdrop to any occasion as well as a stunning roof terrace with views over Hyde Park. Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks. In anticipation of a busy Summer of parties and events, we are recruiting for a Front of House role to provide an outstanding customer experience support the event sales and bookings and communications with our clients, including members of the Society. Role Description This is a part-time on-site role for a Front of House position at No.4 Hamilton Place, anticipated to be 3 days a week. The role involves meeting and greeting clients and members, ensuring a positive experience for guests and maintaining the high standards of the venue, and providing administrative support to the event sales team.

  • Act as the first and main point of contact in the building to meet, greet and direct clients and guests on arrival, assisting with enquiries from guests and employees during events and day to day.
  • Provide excellent customer service and a high standard of client experience at all times.
  • Manage the shared mailboxes, take messages and direct as appropriate.
  • House-keeping duties to ensure entry lobby and reception area are always kept clean, tidy and organised.
  • Assist Venue Hire team with administrative tasks, including but not limited to; data entry onto CRM, reserving spaces for internal events and meetings, mail shots, event sheets, email correspondence.
  • Distribute post/parcels daily to relevant departments and managing outgoing post.
  • Book cleaning, AV, and security and other services for the venue as required.
  • Occasional assistance on events and setups as required.
  • Act as Fire Marshal and Emergency First Aider.
Qualifications The ideal candidate will be working in a customer facing role and have experience of providing exceptional customer service. We are looking for proactive, ambitious and forward thinking individuals who are keen to succeed in a busy and exciting role.
  • Interpersonal Skills and Interpersonal Communication
  • Customer Service experience
  • Attention to detail and problem-solving skills
  • Ability to work well in a team
  • Ability to work with Microsoft Office and CRM systems
  • Prior experience in the hospitality industry is a plus
Salary £24-27k pro rata dependent on experience. In return for your commitment, we offer
  • training and support for your professional development
  • 33 days paid annual leave (including bank holidays)
  • Flexible working
  • life insurance
  • 8% pension contribution and match up to a further 2%
  • healthcare scheme for medical/dental expenses and mental health & wellbeing support
  • Staff social events
We value equality and diversity and positively encourage applications from everyone. To apply, send a CV and cover letter to before 7 June 2024. As part of our recruitment process, the RAeS collects and processes personal data relating to job applicants. The RAeS is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. All applications will be deleted or destroyed one month after the recruitment process has ended. Should you wish further clarification, please obtain a copy of our Job Applicant Privacy Notice. Should you not receive a response from us, please accept this as notification that you have not been successful.