Client Relations Account Manager

3 weeks ago

Gateshead Tyne and Wear, United Kingdom FIS Global Full time

Jobs for Humanity is collaborating with FIS Global to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life.

Company Name: FIS Global

Job Description

Position Type :

Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At Worldpay you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

About the team:

This is a high performing team based across locations predominantly in UK and Amsterdam. It’s a self motivated and diverse team supporting our biggest Enterprise customers (portfolio of Tr1 – Tr3) with their operational needs including training, selling the benefits of new products, incident management, reactive and proactive support.

The team are very collaborative with a thirst for knowledge and desire to succeed. It’s a fun place to work with regular activities and fund raising events to give back to the community. We support customers using a wide number of products including payment gateways, Acquiring, fraud tools, reconciliation and reporting tools.

What you will be doing:

  • Ensure a positive and consistent relationship for one or more assigned clients
  • Serve as primary point of contact to support problem resolution and ensure client retention
  • Develop strong working relationships with assigned clients and FIS resources
  • Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to provide an exceptional level of service

What you bring:

  • The ability to establish and maintain effective working relationships, both internally as well as externally
  • Organizational and time management skills
  • Excellent communication skills both oral and written communications
  • A strong aptitude to the analysis and ability to solve problems
  • Prior banking or payments related experiences a plus
  • Proficient in MS Office including PowerPoint

Added Bonus if you have:

  • Banking or Payments experience
  • Broad knowledge of Worldpay products and related services
  • Language Skills

What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community

Hybrid working 2 days a week office based, 3 days a week from home. Hours Monday – Friday between 9am – 5pm (UK time)

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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