Client Relations Account Manager

3 weeks ago


Gateshead, Gateshead, United Kingdom FIS Full time

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

1 - 5%

Are you curious, motivated, and forward-thinking? At Worldpay you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the role:

As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery

About the team:

This is a high performing team based across locations predominantly in UK and Amsterdam. It's a self motivated and diverse team supporting our biggest Enterprise customers (portfolio of Tr1 – Tr3) with their operational needs including training, selling the benefits of new products, incident management, reactive and proactive support.

The team are very collaborative with a thirst for knowledge and desire to succeed. It's a fun place to work with regular activities and fund raising events to give back to the community. We support customers using a wide number of products including payment gateways, Acquiring, fraud tools, reconciliation and reporting tools.

What you will be doing:

  • Ensure a positive and consistent relationship for one or more assigned clients
  • Serve as primary point of contact to support problem resolution and ensure client retention
  • Develop strong working relationships with assigned clients and FIS resources
  • Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to provide an exceptional level of service

What you bring:

  • The ability to establish and maintain effective working relationships, both internally as well as externally
  • Organizational and time management skills
  • Excellent communication skills both oral and written communications
  • A strong aptitude to the analysis and ability to solve problems
  • Prior banking or payments related experiences a plus
  • Proficient in MS Office including PowerPoint

Added Bonus if you have:

  • Banking or Payments experience
  • Broad knowledge of Worldpay products and related services
  • Language Skills

What we offer you

  • A competitive salary and benefits
  • A variety of career development tools, resources and opportunities
  • The chance to work on some of the most challenging, relevant issues in the payment industry
  • Time to support charities and give back in your community

Hybrid working 2 days a week office based, 3 days a week from home. Hours Monday – Friday between 9am – 5pm (UK time)

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass



  • Gateshead, Gateshead, United Kingdom FIS Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Commerce/Business Travel Percentage : 1 - 5%Are you curious, motivated, and forward-thinking? At Worldpay you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...


  • Gateshead, Gateshead, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 5 - 10%Are you curious, motivated, and forward-thinking? At Worldpay you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...


  • Gateshead, Gateshead, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the...

  • Assistant Accountant

    3 weeks ago


    Gateshead, Gateshead, United Kingdom KCR Solutions Full time

    KCR Solutions are delighted to be recruiting an Assistant Accountant for an excellent manufacturing company based in Gateshead. Reporting into the FC you will be an integral part of the finance team responsible for producing management information for month-end, quarter end and year end reporting. The ideal candidate will have previous experience in...

  • Audit Senior Manager

    2 months ago


    Gateshead, Gateshead, United Kingdom RSM Full time

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to...

  • VAT Manager

    5 days ago


    Gateshead, Gateshead, United Kingdom Johnston Carmichael Full time

    We are looking to recruit a VAT Manager. This role requires responsibility to oversee the provision of VAT services and support clients to minimise VAT liabilities, support compliance issues and give tax planning advice. We are flexible on location within Scotland. The VAT Manager will be responsible for (but not limited to):Collate data previously...


  • Gateshead, Gateshead, United Kingdom Flowserve Corporation Full time

    Company Overview:If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the global standard in comprehensive flow control solutions. Here, your opportunity for...

  • AP Assistant

    3 weeks ago


    Gateshead, Gateshead, United Kingdom Nigel Wright Group Full time

    Your next opportunity: Nigel Wright are delighted to be recruiting an Account Payable Assistant for our client in Gateshead. This role has a hybrid offering of working 1 day from home per week after a probationary period. Your duties and responsibilities will include:Working within a busy finance function this role has end to end Accounts Payable...


  • Gateshead, Gateshead, United Kingdom Moorepay Full time

    About the roleThis is a commercially focused HR role managing a team of Employment Law Solicitors and Advocates to support Moorepays HR Services offering. Reporting into the Director of HR Services, the Senior Manager Employment Law focuses on delivery of front line Employment Law advice through a team of professionals supporting Complex Advice Cases and...


  • Gateshead, Gateshead, United Kingdom L'OREAL GROUP Full time

    Kiehl's Business Manager, 1.0, H-Beauty Gateshead (37.5 hours per week) "When you love your work and the people you work with, amazing things happen..."Freedom to go beyond, that's the beauty of L'Oréal.Are you passionate about people and skincare? Do you love connecting with your clients and helping them achieve their skincare goals? We are looking for...

  • Operations Manager

    5 days ago


    Gateshead, Gateshead, United Kingdom RMK Talent Solutions Full time

    Our clienti s one of the UK's leading trader distributors of timbers, who currently have an opportunity based in Gateshead for an Operations Manager In this role, you'll lead an efficient warehouse and transport team, prioritising exceptional customer service. Your responsibilities include managing a large team, organising training, and ensuring strict...


  • Gateshead, Gateshead, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Travel Percentage : 0%Hybrid Working: Monday to Friday 2 days per week office based, 3 days working from home.Are you ready to unleash your full potential? We're looking for people who are passionate about payments to...


  • Gateshead, Gateshead, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 1 - 5%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in...

  • M&E Design Manager

    2 weeks ago


    Gateshead, Gateshead, United Kingdom Romans Recruitment Group Full time

    Mechanical & Electrical Design ManagerFelling, GatesheadPermanent£45,000k - £50,000k plus benefitsMon - Fri. Head Office basedAre you an experienced M&E Design Manager looking for a new opportunity?One of our key clients are looking for a M&E Design Manager to join their expanding Technical Department in the Gateshead area.This role is based within the...

  • Senior Consultant

    2 months ago


    Gateshead, Gateshead, United Kingdom RSM Full time

    As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to...


  • Gateshead, Gateshead, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Business Administration Travel Percentage : 15 - 25%The world of finance moves fast. At Worldpay, we're faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that...

  • Executive Assistant

    1 month ago


    Gateshead, Gateshead, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Travel Percentage : 0%Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.About the teamBased in Gateshead this is a newly...


  • Gateshead, Gateshead, United Kingdom NSL, part of Marston Holdings Ltd Full time

    DVLA Enforcement Officer DVLA Gateshead£26,520 P/A42.5hrs per week At NSL, our vision is to make the UK a safer, fairer and better place to live and work. We help our clients innovate and improve services to deliver better outcomes. Built on trust and respect, we are driven and inspired to deliver as one team, and are proud of what we do. We provide...

  • School Administrator

    1 month ago


    Gateshead, Gateshead, United Kingdom GSL Education - Newcastle Full time

    Job role: School Administrator Location: GatesheadSalary: £83 - £120Hours: 8am 4pmGSL Education are looking to appoint a School Administrator. This is a full-time vacancy, seeking an outstanding candidate to join the school on their journey of growth. The successful candidate can expect to work in a thriving environment and support all members of staff to...

  • Cover supervisor

    3 days ago


    Gateshead, Gateshead, United Kingdom GSL Education - Newcastle Full time

    Cover SupervisorJob title: Cover SupervisorLocation: GatesheadHours: 8:30 -4:30pmSalary:£ 90- £150 per dayGSL Education are actively seeking a confident Cover Supervisor for an immediate placement at a friendly primary School in Gateshead. Cover Supervisor RoleSupervise classes during the short-term absence of teachers, ensuring students remain on task and...