National Accounts Manager National Accounts Manager

3 weeks ago

Gateshead Tyne and Wear, United Kingdom Northern Gas & Power Full time

Northern Gas and Power (a subsidiary of Global Procurement Group) is an international energy procurement specialist and is the largest energy consultancy in Europe. We guide businesses of all sizes ranging from SMEs to global organisations in purchasing their energy contracts.
We set up comprehensive strategies for organisations to procure their energy contracts; negotiate contracts with energy suppliers; introduce and operate risk management frameworks; Our consultancy is supported by our unique ClearVUE platform that brings together and visualises information from a global energy portfolio down to the last detail
helping our clients work towards their Net Zero goals and ensuring compliance with climate-related legislation.
Join our global family, with modern and vibrant offices in the UK, France, Malta, India, and Italy. Be part of a team thats leading the way in energy consultancy and helping businesses make informed decisions about their energy consumption.
In addition to general support tasks, you will be expected to deliver a wide range of bespoke services within SLA, deal with suppliers effectively and in line with customer expectations, manage your workload to ensure deadlines are met across multiple accounts while building and maintaining rapport with new and established clients.
Our Flex Key Account Managers are responsible for delivering the highest level of direct support to our largest and most complex flex accounts. They work closely with key decision makers and stakeholders as a dedicated point of contact while providing a wide range of bespoke services and technical support, including invoice validation, energy budget reports and supply management.
The role helps in achieving strategic outcomes for the business by offering high standards of service to those customers who invest significant time, money and resource into their energy strategy. Serving as the lead point of contact for all customer account management matters.
Attend customer review meetings and manage customer specific account management plans. Building and nurturing strong, long-lasting client relationships.
Invoice validation and energy budget reporting, working with the trading team to explain customer bills
Managing your portfolio of accounts whilst maximising retention levels and revenues.
Creating opportunities to cross sell water contracts and MOP contracts.
Working with clients and suppliers to resolve queries such as billing issues, contract issues and other discrepancies.
Collecting and recording accurate information into the CRM system for future reference.
Supporting the Operations Manager, Trading team and Business Development Managers with other business critical functions.
Support customers with non-additional services like site works, water and energy reduction
Provide in depth advice and support to our clients for a range of energy needs.
In order to be considered for this role you must have proven experience of B2B sales in the energy sector working with corporate / multi-site customers and/or public sector accounts. Through your experience of energy sales, you will also already have a working knowledge of both fixed and flex product offerings.
Experience dealing with large commercial clients
An understanding of flexible purchasing
Proven track record of delivering excellent customer support
Good understanding of MS Office, particularly Excel, Word, and Outlook
Good understanding of the commercial energy market
Industry-leading compensation package: We have cultivated some of the best talent in the industry, allowing you to supercharge your career progression and learn from the best minds out there
Work-life balance: Career growth : Exclusive discounts on dining at selected restaurants
Diversity in our heritage, inclusion in our future.
Between all our companies, our colleagues make up over 30 nationalities from five countries around the globe.
Were building a welcoming workplace where we recognise, respect, and celebrate each others stories.

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